{"id":1943952,"url":"https://alion.io/job/sp-global-director-customer-experience-strategy","title":"Director, Customer Experience Strategy","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":61,"ghost_share":0.049,"stale_share":0.361,"repost_share":0.164,"time_to_fill_p50_days":20,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","London, United Kingdom"],"countries":["US","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":126676,"max":253020,"currency":"USD","period":"year","gross":null,"usd_annual":253020},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-06T05:12:59Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T14:25:32Z","board_verified":false,"closed_at":"2026-10-20T14:25:32Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"About the Role:\nGrade Level (for internal use):\n13The Role: S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer-centric, CX strategy that shapes how the Energy division sets priorities, makes decisions, and drives growth.\nThis is a senior strategic leadership role focused on influence, alignment, and direction. The role ensures experience ambition are core inputs into divisional strategy, business unit plans, and enterprise initiatives.\nWorking in close partnership with Energy Strategy, Business Line Strategy leaders, and the CX Leadership Team, this role ensures Customer Experience is a strategic advantage for the division and a catalyst for innovation, differentiation, and long-term value creation.\nResponsibilities and Impact:\nDefine and Lead CX Strategy\nDrive and evolve the multi-year Customer Experience strategy for S&P Global Energy, aligned to enterprise and divisional priorities.\nTranslate insight and performance data into clear strategic plans and CX priorities, creating alignment and effective execution and follow through on these priorities\nEnsure CX strategy is outcome-driven, supporting growth, retention, adoption, and client lifetime value.\nDrive Customer-Centric Behaviour Across the Division\nAct as a catalyst for customer-centric decision-making at all levels of the Energy organization.\nEmbed CX thinking into strategic planning, QBRs, investment cases, and operating rhythms.\nShift CX from a set of initiatives and support function to a core way the business operates.\nPartner with Business Line Strategy Leaders\nServe as a strategic partner to Strategy Leads across Energy business lines.\nEnsure business line strategies reflect shared divisional CX priorities and consistent customer outcomes, while respecting business-specific needs.\nIdentify cross-business experience opportunities and systemic friction that require enterprise-level alignment.\nPartner with the Energy Strategy Team\nWork in close partnership with the Energy Strategy team to ensure CX is a foundational input into divisional strategy.\nEnsure CX priorities are reflected in Energy’s strategic narrative, transformation agenda, and investment roadmap.\nBring a strong outside-in customer perspective to enterprise strategy discussions.\nConnect and Enable the CX Leadership Team\nAct as a strategic partner to the CX Leadership Team, creating clarity on CX direction, priorities, and success measures.\nTranslate CX strategy into clear directional guidance for CX leaders across Customer and Partner Success, Design, Operations, Digital, Education and Community.\nCreate alignment across CX leadership on where to focus, where to stop, and where to innovate, reducing fragmentation and competing priorities.\nEnable CX leaders to confidently represent and reinforce CX strategy in their engagements with Product, Commercial, Technology, and business unit leadership.\nServe as a unifying force across CX, ensuring individual team strategies ladder up to a cohesive, enterprise-level CX agenda.\nThis role does not own CX execution - it ensures CX leaders are strategically aligned, prioritised, and enabled to execute effectively.\nInnovation & Future-Ready CX\nChampion CX innovation, including AI-enabled experiences and emerging methods for the customer of the future.\nSupport the development of strategic CX innovation bets where experimentation can unlock step-change customer and business value.\nEnsure innovation efforts are intentional, scalable, and tied to measurable outcomes.\nGovernance, Measurement & Executive Storytelling\nOwn the CX strategic framework, roadmap, and governance model.\nDefine success measures that link CX performance to business impact, not just sentiment.\nLead the development of executive-level CX narratives for senior leadership and board-level forums.\nWhat We're Looking For:\nSenior experience in strategy, transformation, CX, or operating-model leadership within complex, matrixed organisations.\nProven ability to influence senior stakeholders without direct authority.\nCustomer facing experience\nStrong commercial acumen and experience linking customer outcomes to business performance.\nDeep curiosity about innovation, AI, and the future of customer engagement.\nExceptional communication and storytelling skills.\nCompensation/Benefits Information: (This section is only applicable to US candidates)\nS&P Global states that the anticipated base salary range for this position is $126,676 to $253,020. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.\nIn addition to base compensation, this role is eligible for an annual incentive plan.\nThis role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click Our Benefits\nAbout S&P Global Energy\nAt S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.\nS&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more atwww.spglobal.com/energy.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), MRKTNG103.2 - Middle Management Tier II (EEO Job Group)","description_format":"text","description_chars":9961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-06T05:12:59Z"},{"event":"close","at":"2026-10-20T14:25:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 44 · green card filings: 1","filings_12m":44,"filings_prev_12m":26,"green_card_filings_12m":1,"median_offered_wage_usd":147278,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":253020,"is_top_pay":true},"html_url":"https://alion.io/job/sp-global-director-customer-experience-strategy","json_url":"https://alion.io/job/sp-global-director-customer-experience-strategy.json","meta":{"generated_at":"2026-10-21T23:06:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32861,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-director-customer-experience-strategy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-director-customer-experience-strategy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-director-customer-experience-strategy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-director-customer-experience-strategy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-director-customer-experience-strategy"}]}