{"id":1030958,"url":"https://alion.io/job/sp-global-lead-it-service-operations","title":"Lead, IT Service Operations","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":61,"ghost_share":0.049,"stale_share":0.361,"repost_share":0.164,"time_to_fill_p50_days":20,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Princeton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ActiveMQ","optional":false},{"name":"AWS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ChatGPT","optional":false},{"name":"CI/CD","optional":false},{"name":"Clean Architecture","optional":false},{"name":"CloudFormation","optional":false},{"name":"GitHub","optional":false},{"name":"IBM MQ","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false},{"name":"Unix","optional":false},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"COBOL","optional":true},{"name":"Datadog","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-21T04:31:05Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"About the Role:\nGrade Level (for internal use):\n12S&P Global\nThe role: Lead, IT Service Operations\nThe location: Dalas, TX (hybrid - 2 days onsite per week)\nRole & Responsibility Summary:\nAs a Cloud Engineer, you’ll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the Corporate Actions & Custody domain. The team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments\nWe foster an open, inclusive environment where all perspectives are valued. Our team is focused on driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency. We prioritize clean architecture, real-time performance, and data quality.\nCore Technical Qualifications:\nGood knowledge of UNIX/Linux systems and technologies - including shell scripting, OS configuration and troubleshooting\nGood knowledge of the Java eco system, JEE applications and application servers e.g. JBoss, Oracle WebLogic, IBM WebSphere\nUnderstanding of messaging-oriented middleware especially JMS (e.g. IBM MQ, Active MQ)\nHands on experience of working in the AWS cloud (AWS preferred)\nKnowledge of AWS Cloud formation/Azure DevOps/Terraform and Experience with configuration and deployment management in a scripting language\nExperience of supporting a high uptime/high availability (24x7) system\nPrior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows\nExperience in source control systems (e.g. GITHub) - branching, hook scripting, access control, backup & recovery\nGood knowledge of cloud computing concepts \nAI & Productivity Tooling (Modern Skills):\nGood knowledge of GenAI tools (e.g. ChatGPT ) \nFamiliarity with prompt engineering or using AI to automate documentation, scripting, monitoring\nExperience using AI to accelerate DevOps, CI/CD pipelines, or observability tooling is a major advantage.\nAdditional Preferred Qualifications:\nProven experience in monitoring, analysing, and optimizing large-scale distributed systems in a cloud environment.\nStrong scripting and automation skills (PowerShell, Bash, Python) - bonus if paired with AI-based infrastructure tools.\nAWS certification or similar credentials are a plus.\nAbility to estimate usage costs and identify operational cost control mechanisms\nExperience with observability and monitoring platforms (e.g. Splunk, Datadog)\nUnderstanding of Continuous Integration and Continuous Delivery, concepts and tooling\nExperience of Springboot would be an advantage\nSoft Skills:\n9+ years of experience as a cloud engineer.\nStrong problem-solving skills with a growth mindset and openness to AI-powered innovation.\nExcellent communication and cross-functional collaboration abilities.\nCapable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment.\nOccasional outside support hours will be required as part of an on-call rota to provide 24/7 cover\nAction Managed Services requests within defined SLAs\nBe familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools. \nBachelor’s degree in computer science, preferably engineering graduate or equivalent\nRight to work requirements:\nThis role is open only for candidates with indefinite right to work within the USA.\nCompensation/Benefits Information (US Applicants Only):\nS&P Global states that the anticipated base salary range for this position is $125,000 - $155000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.\nIn addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.\nThis role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.\nAbout S&P Global Market Intelligence\nAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.\nFor more information, visit www.spglobal.com/marketintelligence.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)","description_format":"text","description_chars":8963,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-18T13:59:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 44 · green card filings: 1","filings_12m":44,"filings_prev_12m":26,"green_card_filings_12m":1,"median_offered_wage_usd":147278,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":22}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.45,"p_room":0.28,"age_days":89,"expected_fill_days":20,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/sp-global-lead-it-service-operations","json_url":"https://alion.io/job/sp-global-lead-it-service-operations.json","meta":{"generated_at":"2026-10-21T13:33:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-lead-it-service-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-lead-it-service-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-lead-it-service-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-lead-it-service-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-lead-it-service-operations"}]}