Product Operations Specialist

About the Role:

Grade Level (for internal use):

The Role: Product Operations Specialist.

The Team: The Corporate Actions Data Operations team is responsible for corporate actions validation operations, customer support and new client onboarding, vendor management, quality control, and strategic support for new product initiatives. The Corporate Actions Validation Data Operations team monitors domestic and international corporate actions announcements from inception, applies a stringent cleansing and enrichment process, and produces validated composite corporate actions records for clients.

The Impact: This role ensures corporate actions are accurately captured, researched, validated, and published so clients can confidently notify their end-investors, make investment decisions, and allocate entitlements resulting from events. Your validation decisions and guidance can have significant monetary and risk implications for downstream clients, particularly when event terms, deadlines, and elections must be interpreted precisely. By improving data quality and responsiveness, you directly strengthen client trust, service performance, and overall product reliability.

• High-impact, market-critical work where your research and judgment directly reduce client risk and operational breaks.

• Deep domain exposure to domestic and international corporate actions, market practices, and event nuances.

• Client-facing responsibility that builds strong stakeholder management skills and credibility as a subject matter expert.

• Opportunities to drive change through process improvements, quality initiatives, training delivery, and UAT/special projects.

Responsibilities:

• Validate and publish corporate actions composite records by reviewing announcements and completing required event terms, key dates, options, and deadlines.

• Conduct in-depth research using issuer documentation (e.g., prospectuses/information circulars), exchanges/bulletins, web sources, and vendor feeds to reconcile discrepancies and confirm accuracy.

• Liaise with external parties (agents, custodians, banks, vendors, exchange officials, transfer/paying agents) to obtain and confirm event specifics, including reconciliation to issuer “golden copy.”

• Manage exceptions and risk by reviewing daily exception reports, investigating breaks, escalating unresolved discrepancies, and ensuring timely resolution aligned to SLAs.

• Provide client support via email/phone by explaining decisions, citing research, guiding interpretation, and delivering system/service enablement where needed.

• Strengthen quality and controls through QC feedback, procedure/control enhancements, training documentation and delivery, and participation in UAT/process-change initiatives with local/global teams.

Key Qualifications:

• Minimum 8 years of corporate actions experience (corporate actions professionals with 6+ years may apply); experience in announcement capture stage strongly preferred.

• Proven ability to research, interpret, and validate corporate actions terms and market practices across domestic and international events.

• Excellent communication and client management skills, including explaining judgment calls clearly and professionally.

• SQL knowledge is highly desirable (ability to query/validate data and support investigations).

Soft Skills:

• High attention to detail and a strong quality mindset; able to spot inconsistencies and prevent downstream impact.

• Sound judgment and intellectual curiosity-comfortable working through ambiguous, unique scenarios to reach defensible conclusions.

• Ownership and accountability, including proactive escalation and follow-through to closure.

• Collaborative and adaptable, able to work effectively across global teams, stakeholders, and time-sensitive workflows.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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