{"id":3464864,"url":"https://alion.io/job/spaak-customer-success-manager","title":"Customer Success Manager","company":{"id":688557,"name":"Spaak","domain":"spaak.ai","url":"https://alion.io/company/spaak-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T12:35:40Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T23:46:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Spaak\nAt Spaak, we partner with leading public affairs teams to define what the profession looks like in the age of AI.\nOur agentic operating platform lets customers cover more markets, act on more policy developments and focus on the work only humans can do, all without growing their team.\nSomething you want to be part of?\nJoining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in leading the transition into AI.\nThe Spaak team operates out of Copenhagen and Brussels, with more cities to come.\nSomething you want to be part of?\nJoining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in leading the transition into AI.\nThe Spaak team operates out of Copenhagen and Brussels, with more cities to come.\nWe are looking for:\nSomeone with a few years of experience from the EU bubble that wants to be part of helping public affairs teams through the AI era by implementing and supporting them in their use of the Spaak platform\n\nWhat you’ll do:\nBe the day-to-day point of contact for a large portfolio of consultancies, associations and in-house PA teams\n\nOwn the support queue for your clients: answer questions, fix setups and follow bugs through with Product until they’re solved\n\nTrack usage and engagement, flag at-risk clients early and prepare renewals\n\nPartner with Sales on handovers, and product on feedback/feature requests\n\nOnboard new clients and get them live with monitoring that fits how they work\n\nWho you are:\nYou have a background in public affairs, government affairs or policy work, whether in-house, at a consultancy, at an association or in the public sector\n\nYou’re ambitious and feel at home in a fast-paced, intense environment\n\nYou’re self-driven and take ownership of the processes and relationships you build\n\nYou’re structured and analytical, but pragmatic and focused on impact\n\nYou’re humble, collaborative and focused on what’s best for the client\n\nWhat you’ll get:\nTruly meaningful and exciting work: You’ll help our incredibly skilled customers move into a future AI-driven era\n\nIncredibly skilled colleagues: We are gathering a team of A-players to be your colleagues\n\nFront-row seat at a fast-growing company: You'll learn from being part of an exciting, but hard, journey of scaling a company in a complex space.\n\nCompetitive compensation: Competitive salary, benefits, and opportunities to 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