{"id":804161,"url":"https://alion.io/job/spaak-implementation-customer-success-manager-public-affairs","title":"Implementation / Customer Success Manager, Public Affairs","company":{"id":688557,"name":"Spaak","domain":"spaak.ai","url":"https://alion.io/company/spaak-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Public Policy","role_family":"Public Policy","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium","Copenhagen, Denmark"],"countries":["BE","DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":183000,"period":"year","method":null,"sample_n":1051},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-08T15:11:25Z","employer_posted_date":"2026-01-08","last_verified_at":"2026-10-22T10:01:53Z","board_verified":true,"closed_at":null,"days_open":286,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":286},"description":"About Spaak\nAt Spaak, we partner with leading public affairs teams to keep them at the cutting edge of AI.\nWe started Spaak with the belief that AI would redefine how policy is developed and influenced. Our AI-native platform for public affairs professionals improves workflows across political monitoring, document drafting, deep research, and more.\nWe build, test, and iterate directly alongside practitioners to turn AI development into leverage for public affairs professionals. The goal is simple: better decisions, sooner, with less noise.\nWe help leading public affairs teams stay ahead in the AI era.\nSomething you want to be part of?\nJoining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in making that change happen.\nThe Spaak team operates out of Copenhagen and Brussels, with more cities to come.\nWhat you’ll do:\nOwn customer onboarding and implementation of our product in PA teams.\n\nBuild and iterate implementation playbooks that make go-lives faster, smoother, and more predictable as volume increases\n\nAct as the main point of contact for customers post-sale, ensuring adoption, engagement, and measurable outcomes\n\nPartner with Sales on handovers, and product on feedback/feature requests\n\nWho you are:\nA targeted and ambitious implementation/CS manager with a few years of experience\n\nYou have strong customer relations fundamentals\n\nYou’re ambitious and feel best at home in fast-paced & intense environments\n\nYou’re self-driven and take ownership of the processes and relations you build\n\nYou’re highly structured and analytical, but pragmatic - focused on impact\n\nYou’re humble, collaborative, and focused on what’s best for the customers\n\nWhat you’ll get:\nTruly meaningful and exciting work: You’ll help our incredibly skilled customers move into a future AI-driven era\n\nIncredibly skilled colleagues: We are gathering a team of A-players to be your colleagues\n\nFront-row seat at a fast-growing company: You'll learn from being part of an exciting, but hard, journey of scaling a company in a complex space.\n\nCompetitive compensation: Competitive salary, benefits, and opportunities to grow.","description_format":"text","description_chars":2303,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Natural Language Processing"],"lifecycle":[{"event":"open","at":"2026-09-12T09:11:42Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":286,"expected_fill_days":55,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/spaak-implementation-customer-success-manager-public-affairs","json_url":"https://alion.io/job/spaak-implementation-customer-success-manager-public-affairs.json","meta":{"generated_at":"2026-10-22T11:27:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688557},"rest":"https://alion.io/mcp/rest/get_company?id=688557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspaak-implementation-customer-success-manager-public-affairs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspaak-implementation-customer-success-manager-public-affairs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspaak-implementation-customer-success-manager-public-affairs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spaak-implementation-customer-success-manager-public-affairs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspaak-implementation-customer-success-manager-public-affairs"}]}