{"id":3900982,"url":"https://alion.io/job/space-needle-it-support-lead","title":"IT Support Lead","company":{"id":1789040,"name":"Space Needle","domain":"spaceneedle.com","url":"https://alion.io/company/spaceneedle-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T21:53:47Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T20:38:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe IT Support Lead plays a critical hands-on and coordination role within a lean, high-impact IT team supporting a 7-day-a-week, guest-critical, hospitality-rich operation. This role serves as the day-to-day operational lead for IT support and infrastructure execution, ensuring work is prioritized, dispatched, and completed efficiently while freeing senior technical staff to focus on network stability, cybersecurity, and long-range infrastructure initiatives.\nThis is not a people-manager role. Instead, the IT Support Lead will orchestrate IT work across help desk support, networking and infrastructure, and special initiatives, acting as a force multiplier for the team. This position requires self-motivation, the ability to build consensus, excellent customer service skills, and the ability to work independently while exercising sound judgment. This includes recognizing when an issue exceeds your knowledge or authority and proactively seeking guidance from senior team members or escalating issues in a timely manner.\n Key Responsibilities:\nIT Operations & Support Leadership\nOwn the IT Ticket queue - act as the primary dispatcher and coordinator for IT tickets, requests, and operational needs; ensure ticket queue is continually maintained, organized and up to date. \nTriage incoming issues and route work appropriately (self-solve, assign, escalate, or schedule). \nSeek guidance from senior team members when an issue or proposed solution is not fully understood. \nMaintain situational awareness across all active IT work to reduce reactive “firefighting” \nOwn the internal support wiki - create and capture documentation and ensure existing content remains up to date. Provide hands-on troubleshooting and personally resolve IT support requests as needed, including when other team members are unavailable or additional support is required. \nEnsure timely responses and follow-through for all requests. \nApprove and process IT related invoices. \nHelp improve consistency and clarity in IT support workflows. \nInfrastructure & Deployment Support\nAssist with IT deployments and rollouts led by the Network Administrator or Product Team. \nSupport hardware installs, device imaging, basic network troubleshooting, and system setup \nKeep server rooms and other shared IT spaces organized and fire code compliant; proactively identifying and addressing hazards, coordinating corrective action when needed, and following through until issues are resolved. \nHelp maintain inventory of IT assets and AV equipment. \nCollaborate with outside IT and AV vendors for event support. \nParticipate in infrastructure projects as assigned (server installs, switch cutovers, etc.) \nAssist with coverage during planned power outages. \n Required Qualifications:\n3+ years of experience in IT support, help desk, or technical operations. \nWorking knowledge of enterprise IT environments (hardware, software, basic networking). \nExperience supporting users in fast-paced, customer-facing environments. \nStrong troubleshooting, prioritization, and communication skills. \nComfortable operating independently and making judgment calls. \nWillingness to support off-hours and weekend operations as needed. \nPreferred Qualifications:\nExperience coordinating IT work across multiple locations or venues. \nAwareness of network infrastructure, access control systems, or cybersecurity concepts. \nExperience working closely with Network Administrators or Infrastructure teams \nHospitality, attractions, or live-event environment experience \nFull Time, Hourly Position\nPay Range: $29.00 - $34.90 / hour, Depending on Experience\nBenefits include:\nMedical, Dental, Vision, Life, Long Term Disability \n401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages \nDeferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st. \nPaid Personal Days (10 per year) \nPaid Time Off of 14 days / year based on working 2080 hours / year \nTuition reimbursement of 50%, up to $2500 / year \nNew child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan \n35% discount for many purchases at the Space Needle (Retail, Food and Beverage) \nCharitable Contributions / Matching Gift, up to $200 year \nPaid parking or up to $250 / month towards an orca card\nThe Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.\nSalary Description\n$29.00 - $34.90 / hour, Depending on Experience","description_format":"text","description_chars":5299,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Theme Parks & Attractions"],"lifecycle":[{"event":"open","at":"2026-11-07T00:46:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:5","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/space-needle-it-support-lead","json_url":"https://alion.io/job/space-needle-it-support-lead.json","meta":{"generated_at":"2026-11-07T22:21:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1789040},"rest":"https://alion.io/mcp/rest/get_company?id=1789040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspace-needle-it-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspace-needle-it-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspace-needle-it-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/space-needle-it-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspace-needle-it-support-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3900982}},{"tool":"search_jobs","arguments":{"company":"spaceneedle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3900982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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