{"id":3355296,"url":"https://alion.io/job/space-well-vp-professional-services","title":"VP Professional Services","company":{"id":2094505,"name":"Space Well","domain":"spacewell.com","url":"https://alion.io/company/spacewell","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arnhem, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":175000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":393},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:22:18Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T11:45:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Company | Spacewell - a Nemetschek brand\nSpacewell, an international SaaS company, develops IoT solutions to simplify facility operations, reduce costs and energy consumption, and create smart buildings and workplaces.\nThe opportunity\nSpacewell has grown into a multi-product SaaS company with four product lines (Maintenance, Asset, Workplace and Energy), serving customers across our North, South and DACH regions. Our products originate from different countries, each bringing deep domain and implementation expertise. The next step is to bring this expertise together in one scalable, cross-product Professional Services organisation aligned with our regional go-to-market structure.\nWe are looking for a leader who, together with the existing team and colleagues across Spacewell, takes the Professional Services organisation to the next level of maturity through delivery discipline, strong collaboration across the customer lifecycle and a certified partner ecosystem that enables us to scale efficiently. Our ambition is to grow customer impact and revenue faster than internal headcount, combining a focused, highly skilled and predictable internal team with a strong partner implementation network.\nWho you’ll lead\nYou will not start from scratch. Spacewell has an established Professional Services organisation with experienced Team Leads, Project Managers and (Senior) Business Consultants per product line, who deliver implementations for customers across Europe every day. They bring deep product and domain knowledge and strong customer relationships.\nYou are also part of a wider leadership network: the Regional VPs Sales, the Alliances & Partner Recruitment Director, Sales Enablement, Product Management, Customer Success and Customer Support are all committed to the same goal. Your role is to work across this network to align priorities and connect sales, product and delivery, while setting direction for PS and empowering your teams and managers to take ownership of execution.\nWhat you’ll lead\nReporting to the COO, you’ll shape the future of Professional Services at Spacewell across implementation, expansions and post-go-live services for Maintenance, Asset, Workplace and Energy. You’ll lead through your Team Leads and take ownership of delivery quality, customer outcomes and financial performance.\nEvolve our organisation: Build a multi-product, multi-region delivery model that combines local presence and language capabilities with shared product expertise.\nBuild and share expertise: Partner with Sales and Sales Enablement to strengthen knowledge sharing and cross-training, enabling teams across countries to deliver all products.\nAlign sales and delivery: Work with the Regional VPs Sales on pipeline, staffing capacity planning and delivery capability by region and product, and review project scope and Statements of Work before contract signature.\nDevelop partner-led delivery: Own partner enablement, certification and delivery quality in collaboration with the Alliances & Partner Recruitment Director. Focus internal PS teams on architecture, complex and strategic accounts, governance and quality assurance.\nDrive delivery excellence: Establish a consistent implementation methodology with standardised Statements of Work Breakdown Structures for each product and tier, clear change-request processes and mandatory quality gates. Oversee project performance and escalations and engage directly with customers on strategic or escalated projects.\nCreate scalable services: Partner with Product Management to develop fixed-scope offerings that reduce bespoke work and accelerate customer time-to-value.\nConnect Product and the customer lifecycle: Establish clear governance for customer-specific requirements, feed implementation insights into product development, and define handovers across Sales, PS, Customer Success, Customer Support and partners.\nDevelop people and leadership: Coach Team Leads, build career paths, define competency and skills profiles, including soft skills, for project managers, consultants and solution architects, and create continuous learning opportunities. Strengthen project-management capabilities across the organisation.\nEnable productivity through technology: Lead the adoption of Professional Services Automation (PSA) tooling and AI to improve planning, productivity and reporting.\nYour leadership approach\nAt least 10 years of experience in Professional Services within B2B enterprise SaaS, including at least 5 years leading a multi-team PS organisation.\nA proven track record of building or transforming a PS organisation across multiple products and/or countries.\nDemonstrable experience launching and scaling a partner/SI delivery ecosystem, including training and certification.\nStrong command of PS economics, including utilisation, margin, revenue recognition, fixed-price versus time-and-materials (T&M) delivery, and the services-to-subscription revenue ratio.\nExperience with structured delivery methodologies (SoW, WBS, stage gates and PMO), preferably supported by PMP, PRINCE2, IPMA or a comparable certification.\nExperience in IWMS, CAFM/CMMS, EAM, workplace or energy management software is a strong plus.\nExperience growing delivery capacity in new countries/regions step by step, balancing local presence with central expertise.\nInternational leadership experience across Benelux, DACH and/or other European markets; fluency in English is required, and fluency in Dutch and/or German is a strong plus.\nA master’s degree in business, engineering or IT, or equivalent experience.\nWhat you’ll get in return\nCompetitive salary matched to your experience\nPerformance bonus - your impact, rewarded\nCompany lease car\n28 days of annual leave\nHybrid working: 50% in the office and 50% from home\nA modern, inspiring office in Arnhem, the Netherlands, showcasing our products and offering an inspiring environment to connect and collaborate with colleagues.\n60% employer pension contribution\nHomeworking allowance\nAccess to a bike-leasing scheme\nDiscounts through Benefits to Work\nThursday drinks\nSummer events & Christmas parties","description_format":"text","description_chars":6128,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Continuous learning","Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-27T19:46:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":81,"reasons":["conf:3","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/space-well-vp-professional-services","json_url":"https://alion.io/job/space-well-vp-professional-services.json","meta":{"generated_at":"2026-11-03T15:19:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2094505},"rest":"https://alion.io/mcp/rest/get_company?id=2094505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspace-well-vp-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspace-well-vp-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspace-well-vp-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/space-well-vp-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspace-well-vp-professional-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3355296}},{"tool":"search_jobs","arguments":{"company":"spacewell.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3355296},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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