{"id":1642490,"url":"https://alion.io/job/spacewell-customer-success-manager","title":"Customer Success Manager","company":{"id":2094505,"name":"Space Well","domain":"spacewell.com","url":"https://alion.io/company/spacewell","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"global_role_seniority_cell","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-27T07:51:13Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-23T20:50:14Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About the role\nAs a Customer Success Manager, you help our DACH customers realize measurable value from Spacewell’s Workplace, Energy, Asset, and Maintenance solutions. You act as a strategic partner for a portfolio of B2B customers, guiding them from onboarding and adoption to value realization, renewal, and expansion across the full Spacewell portfolio.\nUsing the Winning by Design SPICED framework (Situation, Pain, Impact, Critical event, Decision), you translate customer insights into structured success plans and concrete business outcomes that make buildings smarter, more sustainable, and more efficient.\nWhat you will do\nYou will be responsible for the full customer lifecycle of your accounts, with a strong focus on onboarding, value, retention, and expansion.\nLead and coordinate onboarding and implementation for new customers, defining clear success plans with objectives, milestones, and adoption targets.\nAct as the primary point of contact for your customer portfolio, building strong relationships with both business and technical stakeholders at different levels of the organization.\nFacilitate structured Quarterly Business Reviews (QBRs) using the SPICED framework: review delivered value, quantify Impact, identify Critical events (renewals, audits, ESG deadlines), and align on next Decisions and actions.\nMonitor product usage, health scores, and engagement metrics; proactively identify risks, define remediation plans, and coordinate with Support, Professional Services, Product, and Sales.\nTranslate customer goals and operational data into clear business value for operational leaders, finance stakeholders, and C-level executives.\nIdentify and qualify upsell and cross-sell opportunities (additional modules, sites, services) in collaboration with Sales, always linking them to measurable outcomes for the customer.\nMaintain accurate and structured account data in CRM and Customer Success tools, including SPICED fields, health metrics, forecasting data, and risk indicators.\nPrepare and present structured reports and account reviews summarizing customer health, adoption progress, risks, renewal outlook, and expansion potential.\nCapture and structure product feedback and customer insights, and share them with Product and Marketing to influence roadmap and go-to-market improvements.\nWho you are\nYou are a customer-centric, data-driven relationship builder who enjoys working at the intersection of technology, business value, and long-term partnerships.\nBachelor’s degree in Engineering, IT, Business, or a related field (or equivalent experience).\n2-4 years of experience in Customer Success or account management in a B2B SaaS environment.\nExperience in PropTech, facility management, energy management, or building operations is a strong plus.\nProven track record in driving retention and expansion (e.g. reducing churn, increasing adoption, or growing ARR within existing accounts).\nFamiliarity with, or strong interest in, the SPICED framework and other modern customer-centric methodologies.\nComfortable working with CRM and Customer Success tools, including health scores and structured account data.\nStrong business acumen and the ability to engage with operational, financial, and executive stakeholders.\nYou also bring the following competences:\nCustomer-centric mindset: you focus on understanding customer goals, challenges, and impact metrics to ensure long-term value realization.\nStrategic and consultative approach: you connect customer objectives with broader business value and translate data, dashboards, and workflows into clear recommendations.\nStrong relationship management: you build and maintain trusted partnerships across different organizational levels.\nAnalytical and commercial skills: you interpret usage and financial indicators, identify risks and growth opportunities, and recognize expansion potential in a value-driven way.\nExcellent communication: you communicate clearly in German and English and feel confident facilitating workshops and QBRs.\nCollaboration & ownership: you work cross-functionally with Sales, Product, Support, and Professional Services and take proactive ownership with a can-do attitude.\nWhy join Spacewell\nAt Spacewell, you will join an international and innovative team that is shaping the future of smart buildings. Our platform connects workplace management, energy optimization, asset management, and maintenance to help organizations create smarter, more sustainable buildings.","description_format":"text","description_chars":4480,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-01T22:33:24Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.801,"p_room":0.6,"age_days":56,"expected_fill_days":81,"reasons":["conf:3","win:late","crowd:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/spacewell-customer-success-manager","json_url":"https://alion.io/job/spacewell-customer-success-manager.json","meta":{"generated_at":"2026-10-23T21:29:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2094505},"rest":"https://alion.io/mcp/rest/get_company?id=2094505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspacewell-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspacewell-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspacewell-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spacewell-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspacewell-customer-success-manager"}]}