{"id":2546599,"url":"https://alion.io/job/spacex-starlink-communications-manager-customer-knowledge","title":"Starlink Communications Manager (Customer Knowledge)","company":{"id":66,"name":"SpaceX","domain":"spacex.com","url":"https://alion.io/company/spacex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":30,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hawthorne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-14T15:21:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T18:22:39Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.\nSTARLINK COMMUNICATIONS MANAGER (CUSTOMER KNOWLEDGE)\nStarlink Consumer Communications is hiring a Communications Manager to own published customer truth: Help Center, specs, quick-start guides, Shop copy, and the increasing number of product and service-launch scrubs that keep those channels accurate. \nThis person owns whether Help Center is accurate, easy to find, and useful. They set the roadmap (what we add, fix, and retire), modernize how content is published, and use analytics so Help Center drives setup, accessory purchases, professional and self-install, and orders-not only answers questions. \nRESPONSIBILITIES: \nOwn Help Center, including the roadmap for what we write, improve, merge, and retire\nModernize how Help Center publishes, using Grok for routine drafts and updates, with this role approving what goes live\nOn every launch, scrub Help Center, specs, quick-start guides, and Shop content so they match live hardware, plans, and install\nOwn Shop-adjacent copy customers act on (including shipping timelines and similar facts)\nPlace purchase, accessory, and install links in Help Center and attribute orders, accessory sales, and install completions that start from those pages\nOwn Help Center analytics (visits, time on page, drop-off, conversion by country) and use that to decide what to write or fix next, including photos, video, kit swap, setup, and plan explainers\nPartner with Consumer Insights on surveys: what people didn’t understand, which pages failed, what to fix next\nPartner with Customer Experience so public pages and support guidance match\nPartner with Localization and use data (analytics, tickets, conversion by country) to make the case for country-specific pages\nWork with the team that owns search so Help Center pages are findable and accurate in search \nBASIC QUALIFICATIONS: \nBachelor’s degree\n5+ years of experience owning customer-facing knowledge content (help center, support content, product docs, or similar) at scale, with a record of improving accuracy, findability, and use of that content \nPREFERRED SKILLS AND EXPERIENCE: \nBachelor’s degree in communications, journalism, marketing, technical writing, or a related field\nDemonstrated ability to write and edit clear customer-facing copy\nExperience running a content roadmap: prioritizing, launching, merging, and retiring pages\nComfort with content analytics (visits, engagement, conversion, drop-off) and using data to decide what to publish\nExperience putting product, accessory, or install links in help content and measuring the orders or completions that follow\nExperience partnering with localization, support, legal, product, and operations\nSubscription, consumer-hardware, or telecommunications experience\nFamiliarity with publishing workflows (CMS, Jira, Confluence, or similar) and with speeding up routine updates \nADDITIONAL REQUIREMENTS:\nAvailable to work extended hours and/or weekends as needed \nWillingness to travel as needed \nCOMPENSATION AND BENEFITS:\nPay Range:\nLevel 3: $120,000.00 - $170,000.00\nYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.\nBase salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.\nITAR REQUIREMENTS:\nTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. \nSpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.\nApplicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to .","description_format":"text","description_chars":5323,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Launch Services","Satellite Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T16:53:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":84,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/spacex-starlink-communications-manager-customer-knowledge","json_url":"https://alion.io/job/spacex-starlink-communications-manager-customer-knowledge.json","meta":{"generated_at":"2026-10-23T21:26:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3494,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66},"rest":"https://alion.io/mcp/rest/get_company?id=66"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspacex-starlink-communications-manager-customer-knowledge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspacex-starlink-communications-manager-customer-knowledge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspacex-starlink-communications-manager-customer-knowledge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spacex-starlink-communications-manager-customer-knowledge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspacex-starlink-communications-manager-customer-knowledge"}]}