{"id":2382987,"url":"https://alion.io/job/spangle-ai-account-manager","title":"Account Manager","company":{"id":3780520,"name":"Spangle AI","domain":"spangle.ai","url":"https://alion.io/company/spangle","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"GA4","optional":false},{"name":"Magento","optional":false},{"name":"Mixpanel","optional":false},{"name":"Perplexity","optional":false},{"name":"Shopify","optional":false},{"name":"WooCommerce","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-12T16:28:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-12T07:55:34Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"About SpangleAI\nLaunched in 2025, Spangle AI is the agentic conversion layer connecting AI-led discovery to real-time conversion. We've partnered with enterprise brands like REVOLVE, Alexander Wang, and Steve Madden, delivering up to 50% conversion lifts and 2x ROAS improvements.\nWe recently closed a $15M Series A. Spangle won NRF’s VIP (Vendor in Partnership) Award for Best AI-Driven Marketing Solution and was recognized in Business of Fashion’s AI startups to Watch.\nFounded by serial entrepreneurs with 30+ years scaling AI and commerce at Amazon, Saks, and Gap, we're building the commerce infrastructure for the agentic era, where ChatGPT Shopping, Google AI Overviews, and Meta are reshaping how consumers discover and buy.\nThe Role\nWe're hiring a Client Success Account Manager to own the day-to-day partnership with one of our enterprise retail and fashion brands. You'll be the trusted operator embedded with our client’s customer's marketing and e-commerce team.\nThis is a hands-on, high-ownership role inside a customer function with rapid career progression opportunity. You'll support leadership in managing run reporting, drive usage, hold response-time standards, and surface the strategic needs for our clients in addition to identifying SOP opportunities and implementing AI workflows/skills to improve operations and operating KPIs.\nWhat you'll own:\nManage sales to client onboarding process. Participate in sales discussions and create client onboarding resources, serving as the primary liaison across all stages of the customer lifecycle (including sales, onboarding, pilot, and long-term engagement).\nTraining and enablement. Build and maintain training programs for Spangle merchant tools, then train client teams to use them on their own, from setup and best practices to reading the results, so they can track and improve their AI product discovery and conversion objectives. \nClient reporting and QBRs. Own client facing materials and reporting end to end in partnership with our product team. , from dashboards and funnel diagnostics to attribution analysis. Turn the results into clear business takeaways, spot growth opportunities, and prepare leadership for stakeholder meetings and QBRs.\nStrategic partner & voice of the customer. Be a trusted partner to client team to identify opportunities to leverage Spangle to improve their business. Partner with Product, Engineering, and AI Research to ensure client feedback and business priorities inform roadmap decisions. \nAccount health and adoption. Drive training, usage and response-time standards across your accounts. Monitor health signals - usage, sentiment, expansion potential - and flag risk early with a clear plan.\nData-to-decision translation. Support leadership team to turn A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that demonstrate ROI and incremental revenue impact.\nWhat We're Looking For\nExperience\n3-6 years in account management, customer success, performance marketing strategy, or a digital agency role serving retail and e-commerce brands.\nDirect ownership of enterprise customer relationships \nDomain expertise\nSubject-matter fluency in performance marketing and/or e-commerce - you can hold a conversation about CVR, ROAS, AOV, CAC, and CLV and understand the story behind the numbers. \nHands-on with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce) and analytics tools (GA4, Shopify Analytics, Mixpanel, or similar).\nWorking knowledge of paid social, paid search, SEO/SEM, email, and affiliate, and how each affects e-commerce unit economics.\nFashion or retail merchandising mindset - you understand how the brand thinks about its shopper, not just the funnel.\nCommunication and operating style\nExecutive presence - you can hold the room with a VP of E-commerce and translate technical results into business decisions.\nAI-fluent daily operator - Claude, GPT, or Perplexity in your daily workflow, constantly identifying opportunities to optimize workflows. \nProduct-management mindset - you scope, prioritize, and synthesize SOP opportunities.\nSystems thinker and critical thinker - you spot the pattern before the third instance and design the fix.\nNice to have\nBackground at a top digital agency or at a high-NPS retail-tech startup.\nExperience contributing to a reference customer or customer-marketing program.\nEarly CS or account-management hire at a company that scaled past $20M ARR.\nWhat we offer\nDirect partnership with Spangle's leadership team\nCompetitive base, equity, and variable comp tied to customer expansion outcomes.\nAn enterprise customer roster recognized across the industry.\nHealth, dental, and vision insurance; 401(k); unlimited PTO.\nHow we operate\nGenAI-native in how we build, sell, and operate\nHigh ownership, low overhead, and bias toward action\nFocus on speed, experimentation, and execution\nDeep emphasis on creating clear, demonstrable customer value\nPreference for builders and operators over hierarchy\nStrong belief in in-person collaboration\nHow to Apply\nSend us:\nWhy this role and why now?\nThree accounts you personally owned in the last 24 months - what you drove, the outcomes, and what you would do differently.\nA description of your AI stack and one automation you've built that compounded your output.","description_format":"text","description_chars":5326,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketing & Sales AI","Retail & Commerce AI"],"lifecycle":[{"event":"open","at":"2026-10-12T19:44:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.718,"p_room":0.55,"age_days":30,"expected_fill_days":26,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/spangle-ai-account-manager","json_url":"https://alion.io/job/spangle-ai-account-manager.json","meta":{"generated_at":"2026-11-12T10:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3780520},"rest":"https://alion.io/mcp/rest/get_company?id=3780520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspangle-ai-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspangle-ai-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspangle-ai-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spangle-ai-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspangle-ai-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2382987}},{"tool":"search_jobs","arguments":{"company":"spangle.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2382987},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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