{"id":1311902,"url":"https://alion.io/job/spangle-customer-technical-account-manager","title":"Customer Technical Account Manager","company":{"id":3780520,"name":"Spangle","domain":"spangle.ai","url":"https://alion.io/company/spangle","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":129000,"max_usd":258000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":618},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Magento","optional":false},{"name":"WooCommerce","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-02-20T08:14:06Z","employer_posted_date":"2026-02-20","last_verified_at":"2026-09-30T08:57:06Z","board_verified":true,"closed_at":null,"days_open":222,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":221},"description":"About SpangleAI\nLaunched in 2025, Spangle AI is the agentic conversion layer connecting AI-led discovery to real-time conversion. We've partnered with enterprise brands like REVOLVE, Alexander Wang, and Steve Madden, delivering up to 50% conversion lifts and 2x ROAS improvements.\nWe recently closed a $15M Series A. Spangle won NRF’s VIP (Vendor in Partnership) Award for Best AI-Driven Marketing Solution and was recognized in Business of Fashion’s AI startups to Watch.\nFounded by serial entrepreneurs with 30+ years scaling AI and commerce at Amazon, Saks, and Gap, we're building the commerce infrastructure for the agentic era, where ChatGPT Shopping, Google AI Overviews, and Meta are reshaping how consumers discover and buy.\n The Role\nWe are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing. In this role, you will act as the strategic bridge between our clients and internal technical teams. You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.\nThis is a highly consultative role requiring strong analytical skills, executive communication ability, and hands-on experience with e-commerce performance metrics.\nWhat you'll own:\nE-commerce Metrics Expertise: Develop deep mastery of key e-commerce KPIs, including: CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics. Confidently communicate performance drivers and trade-offs to executive stakeholders\nStrategic Translation of Data: Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact\nClient Insights & Reporting: Own end-to-end client reporting, including: Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and Growth opportunity identification. Ensure clients clearly understand both technical results and business implications\nPerformance Optimization: Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomes\nAttribution & Analytics Leadership: Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluation\nCross-Functional Liaison: Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisions\nWhat We're Looking For / Required Qualifications\nExperience\n5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy\nDirect experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.\nTechnical & Business Expertise\nDeep understanding of digital marketing channels (SEO, SEM, Paid Social, Email, Affiliate) and their impact on e-commerce unit economics\nHands-on experience with analytics platforms such as Google Analytics (GA4), Shopify Analytics, Mixpanel, or similar tools\nExperience working with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce)\nCommunication & Leadership\nAbility to clearly explain complex technical and statistical concepts to non-technical executives. Strong executive presence and consultative selling mindset.\nExcellent written and verbal communication skills.Ability to manage multiple client accounts in a fast-paced startup environment.\nOur Culture\nGenAI-native in how we build, sell, and operate\nHigh ownership, low overhead, and bias toward action\nFocus on speed, experimentation, and execution\nDeep emphasis on creating clear, demonstrable customer value\nPreference for builders and operators over hierarchy\nStrong belief in in-person collaboration\nWhy Spangle\nOpportunity to work directly with leading retail brands and influence measurable revenue growth\nHigh-visibility role within a fast-growing AI commerce company\nCompetitive salary with uncapped commission and equity\nBenefits: Health, dental, and vision insurance, 401(k), Unlimited PTO","description_format":"text","description_chars":4251,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce"],"lifecycle":[{"event":"open","at":"2026-09-26T16:55:14Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.284,"p_room":0.28,"age_days":221,"expected_fill_days":42,"reasons":["conf:29","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/spangle-customer-technical-account-manager","json_url":"https://alion.io/job/spangle-customer-technical-account-manager.json","meta":{"generated_at":"2026-10-01T01:36:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1030,"day_limit":5000,"remaining_today":3970,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}