{"id":1311904,"url":"https://alion.io/job/spangle-founding-customer-success-lead","title":"Founding Customer Success Lead","company":{"id":3780520,"name":"Spangle","domain":"spangle.ai","url":"https://alion.io/company/spangle","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":29},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Datadog","optional":false},{"name":"Linear","optional":false},{"name":"Notion","optional":false},{"name":"Perplexity","optional":false},{"name":"Snowflake","optional":false},{"name":"Stripe","optional":false},{"name":"Vercel","optional":false}],"status":"live","first_seen_at":"2026-07-11T14:01:35Z","employer_posted_date":"2026-07-11","last_verified_at":"2026-10-01T16:45:54Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"About SpangleAI\nLaunched in 2025, Spangle AI helps enterprise retailers win AI-driven product discovery, connecting discovery to conversion. We've partnered with enterprise brands like REVOLVE, Alexander Wang, and Steve Madden, delivering up to 50% conversion lifts and 2x ROAS improvements.\nSpangle creates commerce experiences around customer intent. Generic AI knows the internet. Spangle knows your brand.\nBacked by top tier VCs with $21M in funding, Spangle is founded by serial entrepreneurs with 30+ years scaling AI and commerce at Amazon, Saks, and Gap, we're building the commerce infrastructure for the agentic era, where ChatGPT Shopping, Google AI Overviews, and Meta are reshaping how consumers discover and buy.\nSpangle won NRF’s VIP (Vendor in Partnership) Award for Best AI-Driven Marketing Solution and was recognized in Business of Fashion’s AI startups to Watch within its first year of launch.\nThe Role\nFounding Customer Success Lead. Your mission is to turn every customer into a long-term strategic partner that expands with us, references us, and helps shape the product. Everything else (onboarding, QBRs, adoption, health scoring) is in service of that mission.\nYour primary job is to make customer expansion inevitable.If we're successful, our customers become our best sales team and our sharpest product feedback loop.\nThis is not an account-management role. Every expansion deepens the moat. Every reference compounds the next sale. Every customer voice sharpens the product. You operate as part of the core GTM and product-feedback loop. You'll help define how one of the first AI-native enterprise software companies is built.\nWhat you'll own:\nEnterprise account relationships. Direct line to VP Ecommerce / CMO / CDO at every customer. Trusted advisor, not vendor.\nLand & Expand. Expand the platform across additional commerce surfaces as customers grow with us. Build long-term expansion account by account.\nReference customer program. Case studies, co-marketing, speaker placements (Shoptalk, NRF, BoF VOICES) with customers. \nRenewal and retention. Own the renewal calendar. Build the early-warning system. Preserve zero churn.\nCustomer voice into product. Translate customer feedback into product priorities with product leadership. Run quarterly customer advisory sessions.\nOnboarding and sales-to-CS handoff. Define the handoff motion. Build the standard onboarding playbook. POC → launch → expansion-ready in weeks.\nMeasurement. Customer health scoring. Weekly customer-state dashboard the CEO reads in five minutes.\nWhat We're Looking For\nRequired.\n6+ years in B2B SaaS customer success; last 3-4 owning enterprise accounts with expansion responsibility.\nPersonally managed a $5M+ ARR book with measurable expansion outcomes.\nTrack record of expansion motion, not just retention. Specific dollar answers.\nStrong commercial instincts. Pricing, renewal, expansion cases.\nDirect relationships with enterprise commerce or retail buyers (VPs of E-commerce, CMOs, CDOs), or a clear 90-day plan for building them.\nAI-native daily operator. Claude / GPT / Perplexity in your workflow. Personal automations you can walk us through with specificity.\nFounder-partner energy. Bring customer voice into the company, not customer noise.\nIdeal.\nDigital Agency (Marketing or Analytics roles) or AI-native or modern B2B SaaS background (Snowflake, Datadog, MongoDB, Stripe, Klaviyo, Attentive, Linear, Vercel, Notion).\nCommerce or retail-tech adjacency. You've worked with REVOLVE-tier brands.\nFounding CS hire at a company that went $0 → $20M+ ARR..\nComfort with measurement. Gainsight or equivalent, but lean toward custom-build.\nOur Culture\nGenAI-native in how we build, sell, and operate\nHigh ownership, low overhead, and bias toward action\nFocus on speed, experimentation, and execution\nDeep emphasis on creating clear, demonstrable customer value\nPreference for builders and operators over hierarchy\nStrong belief in in-person collaboration\nWhy Spangle\nOpportunity to shape enterprise sales for a category-defining GenAI commerce platform\nDirect partnership with the founding team who built AI solutions at scale for Amazon, Saks and marquee brands and retailers\nMeaningful ownership and impact at an early stage with ample career growth opportunities\nCompetitive salary with uncapped commission and equity\nBenefits: Health, dental, and vision insurance, 401(k), Unlimited PTO\nSpangle is an equal opportunity employer.\nTo apply please share your resume and cover letter including:\nA short note on why this role and why now\nShare a specific account you expanded. What was the ARR when you took it over, what was it when you handed it off, and what did you personallydo to drive the delta? \nA description of your AI stack and one automation you built that compounded","description_format":"text","description_chars":4794,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce"],"lifecycle":[{"event":"open","at":"2026-09-26T16:55:14Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.36,"age_days":81,"expected_fill_days":41,"reasons":["conf:20","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/spangle-founding-customer-success-lead","json_url":"https://alion.io/job/spangle-founding-customer-success-lead.json","meta":{"generated_at":"2026-10-01T19:43:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2374,"day_limit":5000,"remaining_today":2626,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}