{"id":3884426,"url":"https://alion.io/job/spar-group-retail-operations-manager","title":"Retail Operations Manager","company":{"id":3222816,"name":"SPAR Group","domain":"sparinc.com","url":"https://alion.io/company/sparinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nelspruit, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T10:01:03Z","employer_posted_date":null,"last_verified_at":"2026-11-01T10:01:03Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Introduction\nTo provide strategic leadership and operational oversight across SPAR operations in Eswatini and Mozambique, ensuring sustainable business growth, operational excellence, regulatory compliance, and strong stakeholder relationships.\nDuties & Responsibilities\nLead and manage retail operations across Eswatini and Mozambique, ensuring alignment with SPAR Lowveld's strategic objectives.\nDrive sales growth, profitability, market expansion, and overall business performance across the region.\nEstablish and maintain strong working relationships with SPAR retailers, suppliers, service providers, and key stakeholders.\nAnalyse and interpret store performance statistics and financial results, identifying risks, opportunities, and areas requiring intervention.\nConsult with retailers on underperforming areas and develop action plans to improve sales, profitability, productivity, customer service, and operational efficiency.\nAdvise retailers on business feasibilities, retail growth opportunities, and cash flow management to support sustainable business performance.\nConduct structured store visits, operational reviews, and audits, providing detailed feedback and recommendations for continuous improvement.\nEnsure compliance with SPAR operating standards, company policies, food safety requirements, hygiene standards, and applicable legislation within each country.\nSupport stocktake processes and promote best practices in stock control, inventory management, and shrinkage reduction.\nDrive retail ordering performance through Distribution Centre and drop-shipment channels to ensure optimal stock availability.\nLead and support retail projects, including new store openings, store refurbishments, re-launches, and other operational improvement initiatives.\nAct as the primary liaison between retailers and SPAR support functions, including Operations, Logistics, Marketing, IT, Finance, and Distribution Centre teams.\nIdentify operational challenges, service delivery obstacles, and business risks, and implement practical solutions to mitigate their impact.\nLead, develop, coach and support operational teams and retailers to drive capability, succession, and performance improvement.\nManage cross-border operational requirements and ensure seamless business continuity across both countries.\nPrepare and present operational, financial, and performance reports, including retailer reviews and business improvement plans.\nRepresent SPAR professionally across Eswatini, Mozambique, maintaining strong relationships with all relevant stakeholders and authorities.\n\nDesired Experience & Qualification\nEducation\nBachelor’s Degree in Operations Management\nAdvanced Diploma in Operations Management\nNational Senior Certificate (Matric)\nWork Experience\nIndustry: Fast-Moving Consumer Goods (FMCG)\nMinumim 3 - 5 years as a Retaial Operations Manager\n\nCore Skills & Compentencies\nCommercial and Financial Acumen\nLeadership and Regional Management\nStrategic Planning and Decision-Making\nProblem-Solving and Analytical Thinking\nStakeholder Management and Communication\nIndependent Working and Self-Motivation\nExtensive Travel and Regional Operations\nPortuguese Translation and Portuguese as a Foreign Language\nEnglish and Portuguese Language Proficiency\nLanguages\nEnglish: Fluent\nPortuguese: Proficient; translation and language support\nFrench: Advantageous language skill\nThe Spar Group Limited is an equal opportunity employer. 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