{"id":2213886,"url":"https://alion.io/job/spar-ics-it-service-manager-outlets-mwd","title":"IT Service Manager Outlets (m/w/d)","company":{"id":2096352,"name":"SPAR ICS","domain":"spar-ics.com","url":"https://alion.io/company/spar-ics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maria Saal, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":39193},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-10T03:30:07Z","employer_posted_date":null,"last_verified_at":"2026-10-10T03:30:07Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"IT Service Manager Outlets (m/w/d)\nWir sind das \"I\" und \"T\" in Retail...\nDienstort: 9063 Maria Saal \n\nAusmaß: Vollzeit \n\nSPAR ICS ist die IT-Gesellschaft der SPAR Österreich-Gruppe und kümmert sich um sämtliche IT-Belange von SPAR, INTERSPAR und SES Spar European Shopping Centers. Wir sind über 700 kluge Köpfe und haben zwei Agenden: Das reibungslose Einkaufserlebnis aller SPAR-Kund:innen in 5 Ländern und die digitalen Geschäftsprozesse „hinter den Regalen\" im Konzern. \n\nDu unterstützt uns dabei\n\nVerantwortung für die operative und strategische Steuerung von IT-Services im Outlet-Umfeld \n\nSicherstellung der vereinbarten Service Levels (SLAs) sowie Weiterentwicklung der Servicequalität \n\nKoordination interner Fachbereiche, Kunden und externer Dienstleister entlang des gesamten Service-Lifecycles \n\nSteuerung des Incident-, Problem-, Change- und Eskalationsmanagements \n\nAnalyse von Servicekennzahlen sowie Ableitung und Umsetzung nachhaltiger Optimierungsmaßnahmen \n\nDu überzeugst mit\n\nAbgeschlossener technischer Ausbildung (HTL, FH oder Universität) im Bereich Informatik, Wirtschaftsinformatik oder einer vergleichbaren Fachrichtung \n\nMehrjähriger Berufserfahrung im IT Service Management, Service Delivery Management oder in einer ähnlichen Funktion \n\nFundierten Kenntnissen von ITIL-Prozessen sowie Erfahrung in der Steuerung externer Dienstleister; eine ITIL-Zertifizierung ist von Vorteil \n\nSehr guten Deutschkenntnissen und guten Englischkenntnissen in Wort und Schrift \n\nAusgeprägter Kommunikationsstärke, hoher Organisations- und Koordinationsfähigkeit sowie einer strukturierten und lösungsorientierten Arbeitsweise \n\nFührerschein Klasse B sowie Bereitschaft zu Reisetätigkeiten in Region Kärnten und Osttirol (Ausmaß ca. 50%) \n\nDarauf kannst du dich freuen\n\nArbeiten mit state-of-the art Technologien an innovativen Digital Retail Lösungen \n\nStarker Teamgeist, modernes Arbeitsumfeld inkl. Teleworking & erstklassige Benefits \n\nZukunftssicherer Arbeitsplatz mit professioneller Einarbeitung \n\nSpannende Weiterbildungs- & Karrieremöglichkeiten - die Besten haben alle Chancen! \n\nZusätzlich kann 1 Tag pro Woche im Home-Office gearbeitet werden \n\nDu strebst nach mehr als dem Mindeststandard? Wir ebenso! Wir versprechen dir ein Gehalt, das deiner Ausbildung und deiner Erfahrung gerecht wird (Junior ab EUR 35.000, Senior ab EUR 50.000) \n\nWir lieben Vielfalt und freuen uns über alle Bewerbungen! \n\nWeitere Informationen findest du unter:\n\nwww.spar-ics.com/karriere\n\n Jetzt bewerben →","description_format":"text","description_chars":2505,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T05:49:00Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.776,"p_room":0.75,"age_days":19,"expected_fill_days":24,"reasons":["seen:19","velocity","win:late"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":39193,"is_top_pay":false},"html_url":"https://alion.io/job/spar-ics-it-service-manager-outlets-mwd","json_url":"https://alion.io/job/spar-ics-it-service-manager-outlets-mwd.json","meta":{"generated_at":"2026-10-29T12:45:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2096352},"rest":"https://alion.io/mcp/rest/get_company?id=2096352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspar-ics-it-service-manager-outlets-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspar-ics-it-service-manager-outlets-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspar-ics-it-service-manager-outlets-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spar-ics-it-service-manager-outlets-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspar-ics-it-service-manager-outlets-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2213886}},{"tool":"search_jobs","arguments":{"company":"spar-ics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2213886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}