{"id":3550333,"url":"https://alion.io/job/spare-labs-launch-implementation-manager","title":"Launch Implementation Manager","company":{"id":179775,"name":"Spare Labs","domain":"spare.com","url":"https://alion.io/company/spare-labs","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":90000,"max":120000,"currency":"CAD","period":"year","gross":null,"usd_annual":86120},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:11:18Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T07:40:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Launch Implementation Manager\nAbout Spare\nSpare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.\nWith Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.\nAt Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!\nAbout the Role\nWe are hiring a Launch Implementation Manager to join our Launch team at Spare!\nAs a Launch Implementation Manager, you will be accountable for guiding government agencies and transit operators from kickoff through launch, setting each one up for a long and successful partnership with Spare. This is a role for someone who sees every launch as the foundation of a lasting relationship: learning how each agency truly operates, configuring Spare to fit their service, and preparing their teams to run it with confidence. You'll be the person who knows each launch inside and out, keeps every stakeholder aligned, and hands over accounts so well prepared that success continues long after go live.\nIf you have been looking for a company where customers come first, you've found the right place! As a member of our Launch team, you'll have the opportunity to directly impact the lives of thousands of people across North America.\nOur Spare HQ is in Vancouver, BC, although this position can be located remotely anywhere across Canada.\nKey Responsibilities\nProduct Knowledge:\nDevelop and maintain a confident, working command of Spare's core products and configuration options, staying current as new releases change what is possible.\n\nConfigure Spare confidently for each agency, validating unfamiliar settings with experienced peers before committing them\n\nExplain platform capabilities plainly and connect every feature directly to how the agency runs its service\n\nStay ahead of release changes that affect active launches and raise them with customers before they notice\n\nCustomer Discovery & Requirements Translation:\nLearn how each agency actually operates by gathering requirements directly from the people who run the service\n\nCompare what was sold against what the agency needs, partnering closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met\n\nObserve dispatch and driver workflows to uncover unstated requirements, then translate them into optimal product configurations and user workflows\n\nIdentify customer pain points, propose solutions, and advocate for customers with the Product team\n\nHand over each account with known risks and customer context clearly documented so the next owner can continue seamlessly\n\nProject Management:\nOwn and manage complex customer onboarding and software implementation projects from kickoff through the first post-launch reporting cycle\n\nBuild and run launch plans with clear milestones, owners, scope, dependencies and risks, sequenced with the contract's commercial terms in mind\n\nCoordinate across customer and Spare teams, communicating status on a predictable rhythm\n\nRe-sequence plans quickly when a dependency slips and align the customer on the new path forward\n\nManage multiple launches simultaneously while keeping each one on track\n\nTraining & Facilitation:\nTeach agency staff at every level of technical comfort to run their service confidently in Spare\n\nAdapt a consistent training core to each agency's service design and workflows\n\nPace live sessions to the group, confirm understanding through hands-on practice, and adjust in real time when users need extra support\n\nBuild agency-specific job aids that empower staff to complete their workflows independently after training ends\n\nStakeholder Management:\nBuild strong, lasting relationships at every altitude, from executive sponsors to frontline users\n\nSet realistic expectations by explaining clearly what Spare can do and how it best supports the agency's goals\n\nRespond to unworkable requests with practical, well-reasoned workarounds that keep the launch moving\n\nCoach agency counterparts to lead change within their own organizations\n\nOther aspects of this job:\nTravel within Canada and the USA for kickoffs and launches (adding up to around 2 to 3 weeks per quarter)\n\nRotate with the rest of the Launch and Customer Success teams as the first point of contact for customers in emergencies, which can occasionally happen on evenings and weekends\n\nAbout You\nPrevious experience with implementation, managing multiple complex projects or customers simultaneously (ideally a minimum of 5 years)\n\nExperience leading complex tech or SaaS implementations for enterprise-level customers\n\nStrong ability to translate operational requirements into clear product configuration and user workflows\n\nConfidence facilitating training for audiences with varying technical fluency\n\nExcellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities\n\nA driven self-starter who adapts with ease in dynamic, fast-paced settings\n\nAvailability and eligibility to travel within Canada and the USA (2 to 3 weeks per quarter)\n\nIt will be considered a bonus (nice-to-have):\nPrevious experience or a keen interest in transit or mobility\n\nExperience at a startup or scale-up company in a fast-paced environment\n\nDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment, so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.\nBenefits\nPurposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!\n\nGrowth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team!\n\nMarket-competitive pay: We benchmark roles annually to attract and retain top talent.\n\nStock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!\n\nIn-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station.\n\nHome office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.\n\nTeam offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus, you have access to a CA$50 monthly budget to socialize with other Spartians in your city, whether that means going out for a meal or hitting up a karaoke spot!\n\nHealth insurance: We offer a competitive and comprehensive benefits package.\n\nLifestyle Spending Account: We offer a CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare or pet care.\n\nPaid time off: We offer flexible PTO, unlimited sick days and company-wide shutdown days to help you rest and recharge.\n\nGuiding Principles\nAt Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.\nTake Ownership · Growth Mindset · Execute with Urgency · Drive Results · No Assholes · Customer-Obsession","description_format":"text","description_chars":8211,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance","Home office","Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-30T22:22:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":86120,"is_top_pay":false},"html_url":"https://alion.io/job/spare-labs-launch-implementation-manager","json_url":"https://alion.io/job/spare-labs-launch-implementation-manager.json","meta":{"generated_at":"2026-11-01T09:38:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179775},"rest":"https://alion.io/mcp/rest/get_company?id=179775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspare-labs-launch-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspare-labs-launch-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspare-labs-launch-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spare-labs-launch-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspare-labs-launch-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3550333}},{"tool":"search_jobs","arguments":{"company":"spare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3550333},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}