{"id":3553321,"url":"https://alion.io/job/sparetech-customer-success-manager","title":"Customer Success Manager","company":{"id":2807,"name":"SPARETECH","domain":"sparetech.io","url":"https://alion.io/company/sparetech","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T19:52:10Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-14T19:23:21Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days.\nYour mission\nJoin SPARETECH as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.\nKey Responsibilities\nPost-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation.\nCustomer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.\nGrowth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals.\nRelationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.\nPre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact.\nWhat You Bring\n2-5 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.\nProven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.\nStrong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.\nA self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment.\nExposure to manufacturing processes and knowledge of the industry is a plus, but not required.\nWhat We Offer\nOur base salary is just one component of the competitive total rewards strategy. We value the well-being and professional growth of our team. That's why we offer:\nPaid Time Off: 20 days of vacation, plus public holidays.\nHybrid Work Model: Enjoy a flexible work setup, typically spending two days per week in our Chicago office.\nProfessional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment.\nOwnership Mindset: Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company.\nHealthcare Coverage: Healthcare benefits to help support you and your family.\nMake a Visible Impact: Be part of a team where your ideas matter and where you'll help build the foundations, processes, and culture that support our continued growth in North America.\n 401(k) Retirement Plan: Save for retirement through our 401(k) program with automatic enrollment and discretionary employer contributions.\nAbout SPARETECH\nSPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling maintenance and procurement teams at manufacturing leaders like Bosch, Porsche, and Nestlé to reduce MRO spend and optimize inventory through accurate part information, internal transparency, and market visibility.\nTo achieve this, we have built, and continue to build, an AI-powered MRO software that connects all players in the spare parts ecosystem, from manufacturers and suppliers to the people working behind the machines. By facilitating the exchange of data, knowledge, and expertise, we create shared visibility that empowers smarter decisions, reduces waste, and drives seamless collaboration. This connected spare parts intelligence unlocks value that extends far beyond software.\nBacked by Insight Partners, SPARETECH is accelerating its growth with a strong focus on product innovation and team excellence. 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