{"id":3297223,"url":"https://alion.io/job/spark-hire-recruit-application-support-engineer","title":"Application Support Engineer","company":{"id":1764008,"name":"Comeet","domain":"comeet.com","url":"https://alion.io/company/comeet-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["IL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"GCP","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Confluence","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Git","optional":true},{"name":"Grafana","optional":true},{"name":"Jira","optional":true},{"name":"Kibana","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-10-21T09:48:53Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T08:23:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nMWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.\nWhy does MWDN rock?\nHere’s what you can expect when you join MWDN:\nSecurity: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.\nCareer support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.\nLegal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.\nProfessional development: We offer English courses and professional growth opportunities, as well as team-building events.\nWhy choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.\nWhat is your new project?\nDomain: Computer and network security\nLocation: Israel\nCompany size: 51-200 employees\nFounded in: 2009\nWhat makes this project exciting?\nAre you ready to join an innovative force in cybersecurity backed by one of the industry's biggest names? Our client, recently acquired by Check Point for $200 million, is on a mission to transform external risk management.\nImagine being part of a team that uses cutting-edge technology to protect businesses from the most dangerous cyber threats out there-monitoring the dark web, pinpointing vulnerabilities, and preventing data breaches.\nThis is more than just a job; it’s an opportunity to make a real impact in the world of cybersecurity. The pace is fast, the challenges are thrilling, and the solutions are AI-driven, putting you at the forefront of real-time threat detection.\nWhat’s more, with the support of a global powerhouse like Check Point, you'll have the stability, resources, and career growth opportunities that only come with being part of a leader in the cybersecurity field!\nWhat makes you a great fit\n5+ years of experience in Tier 2 or Tier 3 Technical Support for Cloud SaaS products.\nExperience working directly with enterprise customers (B2B) in a customer-facing technical support role.\nHands-on experience troubleshooting REST APIs, SaaS platforms, and debugging distributed systems. Must.\nExperience working with public cloud platforms (AWS, Azure, and/or GCP).\nExperience writing scripts in Bash and/or Python.\nHigh level of spoken and written English. Must.\nExperience using or integrating AI in daily workflows. Must.\nExcellent troubleshooting, analytical, and diagnostic skills.\nExcellent communication skills with the ability to explain technical concepts clearly.\nA hands-on, process-oriented multitasker who thrives in a fast-paced environment.\nFast learner who is passionate about adopting new technologies, including AI.\nTeam player with a continuous learning mindset and a desire to help others grow.\nWould be a plus:\nWorking knowledge of Linux environments.\nExperience with Salesforce, Atlassian (Jira/Confluence), Kubernetes, Elasticsearch, Git, and related technologies.\nExperience with monitoring and observability platforms such as Kibana, Grafana, Prometheus, or similar tools.\nExperience working with and troubleshooting integrations (e.g., third-party APIs, webhooks).\nYour day-to-day in this position\nTroubleshoot and resolve complex technical issues across distributed Cloud SaaS systems using a wide range of diagnostic tools (including AI) and methodologies.\nLead technical investigations and drive issues to resolution while maintaining a high standard of customer communication.\nCollaborate directly with external customers, responding to support tickets and escalations within SLA, including leading live troubleshooting sessions.\nBuild, maintain, and share technical knowledge to improve support capabilities and operational excellence.\nWork closely with Engineering, Product, Cyber, and other cross-functional teams to identify root causes and drive product improvements.\nContribute to the continuous improvement of support processes, documentation, and automation.\nWhy work with us?\nPeople-first management with minimal bureaucracy\nA friendly company culture, proven by employees who choose to return\nFlexible working hours\n29 days of PTO (18 working days per year pluse all national holidays)\n10 paid recovery days\nFull financial and legal support for independent contractors\nFree English classes, with native speakers or Ukrainian teachers\nDedicated HR support\nOur next steps\nIntro call with a Recruiter - 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