{"id":3297217,"url":"https://alion.io/job/spark-hire-recruit-technical-support-engineer-13","title":"Technical Support Engineer","company":{"id":1764008,"name":"Comeet","domain":"comeet.com","url":"https://alion.io/company/comeet-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sarajevo, Bosnia and Herzegovina"],"countries":["BA"],"hiring_countries":["US","IL"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false},{"name":"Google Workspace","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-22T14:19:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T04:02:10Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nMWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.\nWhy does MWDN rock?\nHere’s what you can expect when you join MWDN:\nSecurity: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.\nCareer support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.\nLegal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.\nProfessional development: We offer English courses and professional growth opportunities, as well as team-building events.\nWhy choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.\nWhat is your new project?\nDomain: AI-powered sales co-pilot \nLocation: Israel, USA\nCompany size: up to 10 employees\nFounded in: 2025\nWhat makes this project exciting?\nJoin a forward-thinking technology company building intelligent systems that transform how people interact with digital experiences. Focused on the next generation of AI-driven applications, the company develops advanced solutions powered by large language models and real-time decision-making to create responsive, adaptive platforms.\nIf you’re passionate about building cutting-edge AI systems and want to help shape technology that can reason, adapt, and communicate instantly, this is an opportunity to contribute to a platform redefining intelligent interaction.\nWhat makes you a great fit\nNative or near-native English, comfortable leading calls with US customers, from end users to enterprise IT\nHands-on IT experience: SSO and identity providers (Okta, Microsoft Entra ID or similar), MDM, VPNs, and user and group management\nStrong Mac and Windows troubleshooting, including desktop app installs and OS-level permissions\nExperience with CRM administration or integrations (e.g. Salesforce, HubSpot), especially user permissions\nA structured debugging approach: you can separate user error from a real bug and back it up with evidence\nOwnership of deadlines and follow-ups across multiple customers at once\nExperience in a technical support, support engineering, IT or implementation role, ideally at a B2B SaaS company selling to enterprises.\nNice to have\nExperience with Google Workspace or Microsoft 365 admin, especially calendar app approvals\nFamiliarity with enterprise security and IT review processes\nBasic scripting or log analysis skills for debugging\nStartup experience.\nYour day-to-day in this position\nOwn incoming technical issues end to end, from first report to resolution\nResolve issues directly with the customer, or debug them using our internal tools\nAct as the filter before R&D: decide whether an issue is user error, a product knowledge gap, or a real bug\nCoach users through product gaps so the same question doesn't come back\nWhen it's a bug, confirm it with certainty, then report it to R&D with clear reproduction steps and context\nOwn the technical onboarding of each new pilot, from kickoff to go-live\nWork with the customer's enterprise IT to set up SSO and identity provider access (Okta and other IdPs), including making sure every pilot user is in the groups allowed to access \nHandle desktop app rollout on Mac and Windows: installation, OS permissions, and compatibility with the customer's MDM and VPN setup\nOwn CRM connection and onboarding, including working with the customer's CRM admin to make sure users have the right permissions\nLead onboarding meetings with customer IT teams and train them on the platform so they can complete the integration\nTroubleshoot anything that blocks onboarding, and escalate to the CTO when needed\nDrive follow-ups with customer stakeholders and hit the onboarding deadline committed for each customer.\nWhy work with us?\nPeople-first management with minimal bureaucracy\nA friendly company culture, proven by employees who choose to return\nFlexible working hours\n\nFull financial and legal support for independent contractors\nFree English classes, with native speakers or Ukrainian teachers\nDedicated HR support\nOur next steps\nIntro call with a Recruiter - 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