{"id":3717993,"url":"https://alion.io/job/spark-power-application-support-analyst","title":"Application Support Analyst","company":{"id":450049,"name":"Spark Power","domain":"sparkpowercorp.com","url":"https://alion.io/company/spark-power","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Oracle ERP","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:28:28Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T15:55:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst provides day-to-day support for Spark Power's enterprise applications, including our ERP platform and its integrations, ensuring they remain stable, secure, and aligned with business needs.\nThe Analyst helps users with application-related issues, assists in investigating and resolving incidents, and works with business users, vendors, and IT colleagues to drive continuous improvement across the application portfolio.\nThis role suits a curious, methodical problem solver who takes ownership of issues through to resolution, communicates clearly with non-technical users, and is eager to grow their technical and business knowledge.\nWhat will you do as the Application Support Analyst\nSupport enterprise applications by resolving assigned tickets and incidents within agreed service levels.\nTroubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes.\nMonitor application health, scheduled jobs, and integrations to proactively identify and address issues.\nRaise and escalate issues and risks with IT management and business process owners.\nKeep users and stakeholders informed of issue status, planned changes, and service impacts.\nConfigure and maintain applications, including user access, roles, workflows, forms, and reports.\nGather and document requirements for minor enhancements, and coordinate their test\nExecute test plans and support user acceptance testing for patches, upgrades, and new releases.\nFollow change management processes to ensure changes are documented, approved, and safely deployed.\nCoordinate with software vendors and support partners on case escalation and resolution.\nDevelop and maintain knowledge base articles, support procedures, and end-user guides.\nProvide end-user training and guidance to improve adoption and reduce recurring issues.\nSpark Power Employee Benefits and Perks:\nCompetitive wages\nExcellent benefits package with flexible options and wellness spending accounts\nRRSP\nHands-on and supportive leadership team\nEmployee referral bonus program\nCorporate discounts (hotels, travel, insurance, retail..)\n…much more\nDo you have the Spark? Here’s what we’re looking for:\nMinimum of 1 year of experience in an application support, systems analyst, or similar role.\nExperience supporting NetSuite or other ERPs such as Oracle Cloud ERP, JDE, or SAP S/4HANA is a strong asset.\nCollege diploma or university degree in Information Technology, Computer Science, Business, or a related discipline.\nAbility to analyze data and reports to support root cause analysis.\nExperience using ITSM ticketing tools and working within ITIL-aligned incident, problem, and change processes.\nStrong analytical and troubleshooting skills with a methodical approach to problem solving.\nStrong attention to detail with a focus on quality and service excellence.\nAbility to prioritize and manage multiple requests in a fast-paced, deadline-driven environment.\nClear written and verbal communication, with the ability to explain technical concepts to non-technical users.\nSelf-motivated, with a high level of initiative, accountability, and eagerness to learn.\nWorking knowledge of Microsoft 365, including Excel, Teams, and SharePoint\n\nWho is Spark Power?\nSpark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers’ Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers’ operations up and running today and better equipped for tomorrow.\nSpark Power welcomes and encourages applications from people with disabilities. 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