{"id":1429031,"url":"https://alion.io/job/sparklight-customer-care-sales-advisor-1","title":"Customer Care & Sales Advisor 1","company":{"id":179641,"name":"Sparklight","domain":"sparklight.com","url":"https://alion.io/company/sparklight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lewiston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T04:12:32Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Description:\nAt Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?\nAs Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.\nKey Responsibilities\nLearn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.\n\nPerform entry-level sales and support tasks within a designated region or business area.\n\nRespond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.\n\nActively listen and ask questions to understand customer needs, showing empathy and respect.\n\nHandle a variety of customer-facing duties, including:\nAddressing requests to disconnect or remove services\n\nProviding billing and pricing information\n\nResolving standard issues remotely or educating customers on resolution steps\n\nScheduling service appointments when remote resolution isn’t possible\n\nArranging product returns or exchanges\n\nManaging add/change/delete requests in hosted platforms\n\nUse effective telephone-based selling skills to:\nBuild rapport and identify customer issues\n\nOffer creative solutions and explain product/service benefits\n\nNegotiate household spend and upsell additional services\n\nAccurately and efficiently input orders\n\nMeet or exceed weekly and monthly sales activity goals.\n\nFollow company-approved scripts to ensure consistent communication.\n\nAssist with special projects as assigned.\n\nQualifications\nHigh School Diploma or GED\n\nAbility to ask fact-finding questions to identify solutions aligned with customer needs\n\nDemonstrated patience and professionalism in all customer interactions\n\nWorking knowledge of Cable One products and services\n\nStrong communication and active listening skills\n\nAbility to remain composed and empathetic in high-pressure situations\n\nAbility to sit for extended periods, use hands, talk, and hear\n\nMay be required to lift up to 10 pounds\n\nBenefits\nCable One values the contributions of our associates and offers an excellent benefits package, including:\nHealth from Day One: Medical, dental, and vision plans start immediately\n\nProtect What Matters: Life insurance for you and your loved ones\n\nRecharge & Refresh: Generous paid time off for vacations, holidays, and personal days\n\nPlan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one\n\nExtra Peace of Mind: Group legal plan and identity theft protection\n\nAdditional Perks\nLearn & Earn: Tuition reimbursement up to $5,250 in your first year\n\nGive Back: Participate in community support programs across the U.S.\n\nCelebrate Wins: Recognition and awards programs highlight your achievements\n\nGrow Your Career: Clear advancement opportunities\n\nTeam Vibes: Collaborative work environment where ideas and teamwork thrive\n\nOur Commitment\nDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. \"Stronger Together\" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.\nCable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. \nPre-hire Processes\nCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.\nReady to make a difference and grow your career?\nApply today and become a part of something bigger.","description_format":"text","description_chars":4661,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-29T00:48:38Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.77,"p_room":0.6,"age_days":49,"expected_fill_days":63,"reasons":["conf:1","win:late","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/sparklight-customer-care-sales-advisor-1","json_url":"https://alion.io/job/sparklight-customer-care-sales-advisor-1.json","meta":{"generated_at":"2026-10-29T07:47:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11869,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179641},"rest":"https://alion.io/mcp/rest/get_company?id=179641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsparklight-customer-care-sales-advisor-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsparklight-customer-care-sales-advisor-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsparklight-customer-care-sales-advisor-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sparklight-customer-care-sales-advisor-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsparklight-customer-care-sales-advisor-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1429031}},{"tool":"search_jobs","arguments":{"company":"sparklight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1429031},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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