{"id":1429075,"url":"https://alion.io/job/sparklight-manager-smb-sales-engineering","title":"Manager, SMB Sales Engineering","company":{"id":179641,"name":"Sparklight","domain":"sparklight.com","url":"https://alion.io/company/sparklight","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-06T02:22:19Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Job Description:\nAt Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.\nWe are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.\nWhat you will do to contribute to the company's success\nTeam Leadership and Development\nLead, coach, and develop a team of SMB Sales Engineers.\nEstablish clear expectations, performance objectives, and individual development plans.\nConduct regular coaching sessions, performance reviews, and technical skill assessments.\nManage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.\nCreate a collaborative, accountable, and customer-focused team culture.\nRecruit and onboard Sales Engineering associates as staffing needs evolve.\nRemain actively involved in customer opportunities, technical presentations, and escalated sales-support requests.\nSales and Customer Support\nOversee technical sales support for Field Sales, Call Center, and Business Customer Care teams.\nEstablish clear engagement guidelines defining when and how Sales Engineering should support customer opportunities.\nEnsure timely and effective support for customer discovery, solution design, technical consultation, and product demonstrations.\nLead or participate in discovery calls and presentations with business owners and operators.\nHelp sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and future growth.\nEnsure proposed solutions are technically accurate, operationally supportable, and appropriately sized for SMB customers.\nSupport complex or escalated SMB opportunities requiring additional technical expertise.\nPromote consultative selling that connects Sparklight products with clear customer outcomes.\nSales Enablement and Channel Readiness\nDevelop and deliver technical training for Field Sales, Call Center, and Business Customer Care associates.\nCreate discovery guides, customer use cases, product-positioning materials, presentations, demonstrations, and other sales-enablement resources.\nDevelop repeatable solutions for common SMB customer segments, including retail, professional services, restaurants, healthcare practices, hospitality, and multi-location businesses.\nTranslate technical capabilities into clear business benefits that improve sales confidence and customer understanding.\nPartner with Sales leadership to identify knowledge gaps and prioritize training initiatives.\nSupport product launches and ensure customer-facing teams are prepared to position new services effectively.\nEstablish a consistent feedback loop among Sales, Customer Care, Sales Engineering, Product, and Operations.\nSolution and Product Expertise\nProvide technical leadership across Sparklight’s SMB product portfolio, including:Business broadband and fixed wireless solutions\nDOCSIS, fiber, PON, and FTTx access technologies\nManaged routers, firewalls, switches, and Wi-Fi\nSD-WAN and multi-location networking\nBusiness continuity using redundant broadband and 5G/LTE failover\nNetwork and endpoint security\nHosted voice and unified communications\nSIP and business voice services\nIPTV and business video solutions\n\nPromote right-sized solutions that balance customer requirements, operational complexity, and budget.\nIdentify product, process, or support gaps affecting the SMB customer experience.\nPartner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisfaction.\nStay current on broadband, networking, cybersecurity, managed services, and telecommunications trends affecting SMB customers.\nPerformance and Operational Management\nEstablish and track performance measures for Sales Engineering engagement, response time, sales influence, managed-service attachment, associate readiness, and customer outcomes.\nMonitor workload, engagement volume, and support trends across the three-person Sales Engineering team.\nUse sales and operational data to identify opportunities for increased product adoption, revenue growth, and improved efficiency.\nDevelop repeatable workflows that provide effective technical support without creating unnecessary sales complexity or overdependence on Sales Engineering.\nEnsure accurate documentation of customer engagements, solution recommendations, and team activities.\nReport team performance, channel needs, product feedback, and growth opportunities to leadership.\nSupport annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function\nQualifications\nFive or more years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering.\nTwo or more years of leadership, supervisory, team-lead, or associate-development experience.\nExperience supporting small and medium-sized businesses or high-volume sales channels.\nStrong understanding of broadband technologies, including DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity.\nWorking knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover.\nFamiliarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions.\nDemonstrated ability to lead technical discovery, solution design, product demonstrations, and customer presentations.\nExperience developing and delivering technical training and sales-enablement content.\nAbility to translate complex technical concepts into clear business outcomes for customers and associates.\nStrong coaching, communication, presentation, and relationship-building skills.\nAbility to lead across organizational boundaries and influence teams without direct authority.\nStrong organizational and analytical skills, with the ability to manage competing priorities in a fast-paced environment.\nBachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or a related field-or equivalent professional experience.\nRelevant certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, MEF, or comparable credentials are preferred.\nProficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.\nExperience with CRM, case-management, reporting, and sales-support platforms is preferred.\nAbility to travel as required for team meetings, training, customer engagements, and company events.\nCore Competencies\nCommitted: Values each customer, while working hard to keep their business and support our communities.\nHelpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.\nProactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.\nPersonal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.\nBenefits\nCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:\nMedical, dental, and vision plans - start when you start!\nLife insurance (self, spouse, children)\nPaid time off (vacation, holiday, and personal/sick days)\n401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)\nGroup Legal plan with Identity Theft Protection\nAdditional Perks\nTuition reimbursement (up to $5,250 on 1st year)\nAnnual community support to various organizations across the U.S.\nAssociate recognition & awards programs\nAdvancement opportunities\nCollaborative work environment\nFREE Cable One services for associates who live in a serviceable area\nOur Commitment\nDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. \"Stronger Together\" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.\nCable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.\nPre-hire Processes\nCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. 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