{"id":2872069,"url":"https://alion.io/job/spca-of-texas-supervisor-lifesaving-programs","title":"Supervisor, Lifesaving Programs","company":{"id":1836932,"name":"SPCA of Texas","domain":"spca.org","url":"https://alion.io/company/spca-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4013},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:57:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T02:04:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"This position is supervised by: Senior Manager, Lifesaving Programs\nThis position supervises: Specialist, Lifesaving Programs\nJob Summary: Responsible for overseeing and strengthening adoption operations, retail centers, and the overall customer experience for the SPCA of Texas across all shelter locations. This role provides direct supervision and support to the Lifesaving Programs team, ensuring consistent service delivery, animal care continuity, and a seamless experience for adopters and fosters.\nProgram Oversight & Team Leadership\nProgram Oversight & Team Leadership\nProvide direct supervision, coaching, and support to the Lifesaving Programs team responsible for adoption and customer experience operations, ensuring consistent service delivery and animal care continuity across all shelter locations.\nOversee daily adoption and retail operations to maintain efficient workflows, positive adopter experiences, and alignment with organizational goals.\nEstablish clear expectations, provide training, and monitor performance to support strong customer service standards and positive outcomes for animals.\nPartner closely with Medical, Behavior, Intake, Foster, and Volunteer teams to support continuity of care and smooth transitions for animals throughout the adoption and foster process.\nEnsure accurate and timely recordkeeping within shelter databases and applicable tracking systems in alignment with organizational and regulatory standards.\nSupport implementation and adherence to departmental procedures, safety practices, and organizational policies.\nAdoption & Customer Experience\nProgram Oversight & Team Leadership\nProvide direct supervision, coaching, and support to the Lifesaving Programs team responsible for adoption and customer experience operations, ensuring consistent service delivery and animal care continuity across all shelter locations.\nOversee daily adoption and retail operations to maintain efficient workflows, positive adopter experiences, and alignment with organizational goals.\nEstablish clear expectations, provide training, and monitor performance to support strong customer service standards and positive outcomes for animals.\nPartner closely with Medical, Behavior, Intake, Foster, and Volunteer teams to support continuity of care and smooth transitions for animals throughout the adoption and foster process.\nOversee retail operations within adoption centers, including transaction accuracy, inventory awareness, and patron experience.\nSupport and coordinate staffing for large-scale adoption events and offsite activations as needed.\nPetSmart Cat Program Oversight\nProvide operational oversight of the PetSmart Cat Program across all assigned locations, ensuring consistent standards of animal care, adoption procedures, recordkeeping, and customer experience.\nSupervise assigned staff and coordinate with volunteers to maintain appropriate staffing levels and effective daily operations.\nPartner with the Volunteer and People & Culture teams to support recruitment, selection, onboarding, and training of staff and volunteers supporting the PetSmart Cat Program.\nSupport ongoing recruitment efforts by identifying staffing needs, participating in interviews, and promoting engagement opportunities to maintain adequate program coverage.\nMonitor program performance and collaborate with internal teams to support placement outcomes and overall program effectiveness.\nCross-Program Collaboration\nPartner with Foster program leadership to support placement readiness, foster-to-adopt transitions, and overall lifesaving outcomes.\nProvide operational support to foster activities as needed, including coordination related to adoptions, space management, and customer communication.\nAssist in resolving adopter and foster customer service matters in partnership with the Foster team.\nCollaborate with internal teams to support planning and execution of mobile and large-scale adoption events, providing staffing or operational support as needed to ensure successful outcomes.\nProvide on-site support at mobile adoption events or large-scale adoption activations during peak periods or high-volume events to maintain service standards and workflow continuity.\nRequired Experience:\nMinimum of three years of experience in animal welfare, adoption programs, retail, or customer-facing operations required; prior supervisory or lead experience preferred.\nDemonstrated experience delivering strong customer service and supporting positive outcomes in a fast-paced, public-facing environment.\nStrong communication and interpersonal skills with the ability to work effectively with staff, volunteers, adopters, and community members.\nProficiency in Microsoft Office and ability to learn shelter management and tracking systems.\nStrong attention to detail, organization, problem-solving, and time management skills.\nAbility to professionally represent and advocate for the SPCA of Texas mission, values, and customer service standards.\nAbility to exercise sound judgment, professionalism, tact, and diplomacy when handling sensitive or complex situations.\nCollaborative work style with the ability to support team members while maintaining accountability and service standards.\nTypical Challenges:\nBalancing daily operational needs, staffing coverage, and customer service expectations in a fast-paced shelter environment.\nManaging and resolving customer service concerns involving adopters, fosters, and community members.\nSupporting staff and volunteers while maintaining consistent service, animal care, and operational standards.\nAssisting in meeting adoption and retail goals while ensuring positive placement outcomes and experiences.\nManaging multiple priorities and deadlines across onsite, offsite, and partner adoption locations.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. \nReasonable accommodations may be made to enable individuals with \nDisabilities to perform the essential functions.\nThis position is regularly required to use hands to fingers, handle, and talk and hear. The incumbent is frequently required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch. The position holder must be able to regularly lift and/or move up to 40 pounds. \nThe position holder must be able to operate a motor vehicle. \nSpecific vision abilities required for this position include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus.\nWhile performing the duties of this job this position may be exposed to animal odors or airborne particles. \nThe noise level in the work environment is occasionally high.\nMust be able to stand or walk outside for long hours in various weather conditions at adoption events when applicable.\nWorking Conditions:\nThe individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.\nNormally scheduled 5 days per week, 8 hours per day between the hours of 7am and 7pm.","description_format":"text","description_chars":7082,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pet Food, Supplies & Care","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-19T20:06:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":72500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/spca-of-texas-supervisor-lifesaving-programs","json_url":"https://alion.io/job/spca-of-texas-supervisor-lifesaving-programs.json","meta":{"generated_at":"2026-10-23T03:01:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1836932},"rest":"https://alion.io/mcp/rest/get_company?id=1836932"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspca-of-texas-supervisor-lifesaving-programs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspca-of-texas-supervisor-lifesaving-programs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspca-of-texas-supervisor-lifesaving-programs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spca-of-texas-supervisor-lifesaving-programs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspca-of-texas-supervisor-lifesaving-programs"}]}