{"id":2981466,"url":"https://alion.io/job/speak-cx-agent-taiwan","title":"CX Agent, Taiwan","company":{"id":48232,"name":"Speak","domain":"speak.com","url":"https://alion.io/company/speak-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":31,"ghost_share":0.29,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":105000,"period":"year","method":null,"sample_n":3902},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"OpenAI","optional":false},{"name":"Claude Code","optional":true},{"name":"Cursor","optional":true},{"name":"GitHub","optional":true},{"name":"Intercom","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-21T04:20:33Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T11:17:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"About us\nOur mission is to reinvent the way people learn, starting with language.\nLearning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.\nSpeak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.\nAbout this role\nSpeak's Global Customer Experience (CX) team, based in Seoul, supports learners in Korea, Japan, Taiwan, the US and beyond. We work AI-first: our AI agent resolves a large share of conversations, and CX managers focus on the cases where a person changes the outcome - and on making the AI better.\nWe're looking for a CX Agent to own support for our Taiwan users. You'll be the voice of Speak for Taiwanese learners: resolving their issues in native Traditional Chinese, finding out why issues happen, and turning what users tell us into changes to our AI agent, our policies and our product.\nThis is a hybrid role based in Seoul, and a 12-month contract with the potential to extend or convert to full-time based on business needs and performance.\nWhat you'll be doing\nHandle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports.\n\nResolve subscription, billing, refund, account and app issues across App Store, Google Play and web payments.\n\nInvestigate recurring issues to their root cause and escalate bugs to engineering with clear reproduction steps.\n\nReview our AI agent's Taiwan conversations, find knowledge gaps, and close them with articles, rules and, over time, small code changes.\n\nWork closely with our Taiwan team on campaigns, promotions and user feedback.\n\nShare Taiwan user insights through our VoC reports, and help run user interviews.\n\nWhat we're looking for\nIf you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.\nMust-have qualifications\nNative-level Mandarin as used in Taiwan, with excellent written Traditional Chinese\n\nWorking-level business English for collaboration with our global team and internal documentation\n\n2+ years in customer support, operations or another customer-facing role\n\nAuthorization to work in Korea + ability to work in hybrid at our Seoul office\n\nNice-to-have qualifications\nConversational Korean ability for day-to-day collaboration with our Seoul team\n\nExperience improving an AI agent, chatbot or automation (writing prompts, knowledge articles or rules)\n\nExperience with git or GitHub, or with AI coding tools such as Claude Code or Cursor, even for small changes like copy or config fixes\n\nFamiliarity with subscription billing or in-app purchase flows\n\nExperience with Intercom or a similar customer support platform\n\nComfort with data - spreadsheets, SQL, etc.\n\nWritten Cantonese ability for Hong Kong and Macau users\n\nWhy work at Speak\nJoin a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.\n\nDo your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.\n\nGlobal in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, Tokyo, and Taipei, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.\n\nImpact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.\n\nSpeak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":5277,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Korean","level":"All levels","optional":false},{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Language Learning","Speech & Audio AI","Education AI"],"lifecycle":[{"event":"open","at":"2026-10-21T07:13:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":105,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/speak-cx-agent-taiwan","json_url":"https://alion.io/job/speak-cx-agent-taiwan.json","meta":{"generated_at":"2026-10-24T13:27:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19337,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48232},"rest":"https://alion.io/mcp/rest/get_company?id=48232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspeak-cx-agent-taiwan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspeak-cx-agent-taiwan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspeak-cx-agent-taiwan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/speak-cx-agent-taiwan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspeak-cx-agent-taiwan"}]}