{"id":402456,"url":"https://alion.io/job/speakit-dutch-customer-support-specialist-e-commerce","title":"Dutch Customer Support Specialist | E-commerce","company":{"id":9218,"name":"Speakit","domain":"speakitjobs.com","url":"https://alion.io/company/speakit","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":48,"open_postings":262,"ghost_share":0.779,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-02T00:00:00Z","employer_posted_date":"2026-04-02","last_verified_at":"2026-10-27T18:07:17Z","board_verified":true,"closed_at":null,"days_open":208,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":208},"description":"On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day.\nResponsibilities\nRespond to customer inquiries via email, chat, and phone in a timely and professional manner. \nProvide accurate information about our products, services, and policies. \nResolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. \nProcess orders, returns, and exchanges according to company guidelines.\nMaintain accurate customer records and handle sensitive data with confidentiality.\nRequirements\nNative or fluent in Dutch. \n Proficient in English.\nPrevious experience in customer service is a plus.\nStrong problem-solving skills.\nHigh level of empathy, patience, and a customer-first attitude. \nFlexibility to work shifts, including evenings & weekends.\nBenefits\nCompetitive salary and benefits package. \nMonthly Performance bonus. \nPrivate medical insurance.\nRelocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered). \nRemote work policy all over Greece.","description_format":"text","description_chars":1607,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commerce","Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-06T00:51:53Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.12,"p_room":0.28,"age_days":208,"expected_fill_days":103,"reasons":["conf:1","agency","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/speakit-dutch-customer-support-specialist-e-commerce","json_url":"https://alion.io/job/speakit-dutch-customer-support-specialist-e-commerce.json","meta":{"generated_at":"2026-10-27T18:37:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9218},"rest":"https://alion.io/mcp/rest/get_company?id=9218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspeakit-dutch-customer-support-specialist-e-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspeakit-dutch-customer-support-specialist-e-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspeakit-dutch-customer-support-specialist-e-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/speakit-dutch-customer-support-specialist-e-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspeakit-dutch-customer-support-specialist-e-commerce"}]}