{"id":402464,"url":"https://alion.io/job/speakit-german-contact-centre-agent-mosta","title":"German Contact Centre Agent - Mosta","company":{"id":9218,"name":"Speakit","domain":"speakitjobs.com","url":"https://alion.io/company/speakit","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":48,"open_postings":260,"ghost_share":0.873,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mosta, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-01-05T00:00:00Z","employer_posted_date":"2026-01-05","last_verified_at":"2026-10-23T11:39:48Z","board_verified":true,"closed_at":null,"days_open":291,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":291},"description":"Our client is on the lookout for team members to join their Contact Centre Team, becoming one of their German Speaking Contact Centre Agents within their multinational team.\nThey are a dynamic and innovative company, and they seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their career. You will work with a team of professionals who are available to help you navigate and grow.\nResponsibilities:\nReceive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales\nAchieve performance targets as set out by the Market Manager and Team Leaders\nCommunicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience\nAssisting customers via phone, social media, chatbox, and emails.\nWorking as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns\nAssist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales\nDealing with customer complaints in a professional manner\nAd-hoc tasks as assigned by the Team Leader\nRequirements\nTechnical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.\nFluency in English and German.\nGood sales and/or customer service skills from previous job experience\nExcellent communication skills - written & spoken in the required language\nAbility to work in a fast-paced environment\nGood team player with ability to build and maintain strong relationships\nWord processing skills be able to type 25 WPM.\nFlexible to be rostered from Monday to Sunday\nBenefits\nJob stability - Role is being offered on a full-time indefinite basis\nTraining and development\nHealth insurance\nMobile schemes\nGym packages included\nIn-house canteen serving different healthy food\nMonthly events\nFree on-site parking\nStaff discounts in over 50 businesses\nDress down Fridays\nNormal office hours. \nOnsite working model in Mosta. \nPerformance bonuses \nFixed language bonus. \nRelocation package: 2000 euros after completion of 1st month.","description_format":"text","description_chars":2186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-06T00:51:53Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.099,"p_room":0.28,"age_days":291,"expected_fill_days":52,"reasons":["conf:2","agency","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/speakit-german-contact-centre-agent-mosta","json_url":"https://alion.io/job/speakit-german-contact-centre-agent-mosta.json","meta":{"generated_at":"2026-10-23T18:38:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9218},"rest":"https://alion.io/mcp/rest/get_company?id=9218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspeakit-german-contact-centre-agent-mosta"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspeakit-german-contact-centre-agent-mosta"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspeakit-german-contact-centre-agent-mosta"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/speakit-german-contact-centre-agent-mosta\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspeakit-german-contact-centre-agent-mosta"}]}