{"id":1911976,"url":"https://alion.io/job/specright-customer-success-engineer","title":"Customer Success Engineer","company":{"id":2981444,"name":"Specright","domain":"specright.com","url":"https://alion.io/company/specright","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1615},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:01:07Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T01:24:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.\nThe Customer Success Engineer (CSE) serves as the technical partner to customers post-sale, ensuring successful onboarding, adoption, and long-term value realization. This role bridges Customer Success, Professional Services, Product, and Engineering, with a strong focus on Salesforce-based integrations, data models, and workflow optimization. The ideal candidate combines technical expertise with customer-facing communication and is passionate about driving measurable business outcomes. This role is critical in ensuring customers not only adopt the product but fully operationalize it within their Salesforce ecosystem. The Customer Success Engineer is a trusted technical advisor who directly impacts customer retention, expansion, and long-term success.\nKey Responsibilities\nCustomer Enablement & Adoption\nPartner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success\n\nTranslate customer business requirements into scalable technical solutions within Salesforce and related systems\n\nGuide customers on best practices for configuration, automation, and system design to maximize product value\n\nSupport customer health initiatives by identifying technical risks and proactively driving resolution\n\nSalesforce & Technical Ownership\nConfigure and optimize Salesforce objects, fields, flows, validations, and automations\n\nDesign and support integrations between Salesforce and third-party systems (APIs, middleware, data sync)\n\nTroubleshoot complex technical issues related to data integrity, performance, and system behavior\n\nMaintain technical documentation including solution designs, configurations, and integration diagrams\n\nCross-Functional Collaboration\nAct as a technical liaison between customers and internal Product, Engineering, and Support teams\n\nProvide feedback to Product on customer use cases, technical gaps, and enhancement opportunities\n\nSupport pre-renewal and expansion efforts by validating technical feasibility and scalability\n\nValue & Outcomes\nHelp customers achieve defined success metrics and ROI through technical enablement\n\nParticipate in Executive Business Reviews (EBRs) by contributing technical insights and roadmap alignment\n\nIdentify opportunities for automation, optimization, and technical expansion\n\nQualifications\nPrior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required\n\nMinimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role\n\nSalesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred)\n\nBe an active learner\n\nAbility to manage multiple customers' task prioritization (i.e. holistic approach)\n\nThe desire to dive head first into an early-stage technology environment\n\nExcellent communication, interpersonal, email and organizational skills\n\nAttention to detail\n\nHighly Accountable\n\nTime management with respect to managing multiple projects at once\n\nFast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver\n\nPositive and Inquisitive Attitude\n\nAbility to provide technical solutions for medium to high complexity projects\n\nThrives on tackling challenges\n\nWe are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.\nSpecright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4188,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-05T15:00:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/specright-customer-success-engineer","json_url":"https://alion.io/job/specright-customer-success-engineer.json","meta":{"generated_at":"2026-10-12T02:10:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2981444},"rest":"https://alion.io/mcp/rest/get_company?id=2981444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspecright-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspecright-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspecright-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/specright-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspecright-customer-success-engineer"}]}