{"id":3675958,"url":"https://alion.io/job/specsavers-admincall-centre-assistant","title":"Admin/Call Centre Assistant","company":{"id":1923245,"name":"Specsavers","domain":"specsavers.com","url":"https://alion.io/company/specsavers-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":40245},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T13:17:14Z","employer_posted_date":null,"last_verified_at":"2026-11-02T13:17:14Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"So, what does it take to be a successful Admin/Call Centre Assistant? You'll be organised and equipped to tackle a variety of tasks, including answering calls, updating & filing records, processing invoices and sending out correspondence. The aim is to provide a top-notch administrative service that will support the store's success.\n We're looking for someone to join our friendly team, who is able to prioritise tasks and efficiently manage a changing workload, maintaining accuracy & attention to detail. An organised, pro-active approach is key - we are looking for someone who wants career progression! \n Our business \n Based in Morningside, Edinburgh, with fantastic bus links, our store is platinum employer accredited and is a previous winner of technology practice of the year.\n What's on offer? \n Salary: up to £30,000\nWorking hours: 40 hours per week \n28 days leave (includes Bank Holidays)\nWe will auto-enroll you into the pension scheme with an employer contribution when you contribute too\nSpecsavers Perks - a portal to a world of great everyday discounts and savings\nWeCare - our employee support service to help you and your immediate family when you need it most\nComplimentary subscription to the Headspace app\nEyecare and hearcare discounts for you and your family\nEnjoy an additional paid day off on your birthday to celebrate you!\nEnhanced family leave and company sick pay\n\n So, you're an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you'd be a great fit here. As a Call Centre/ Admin Assistant in Specsavers, you will ideally have some call centre/telephony experience. You will also need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. \n We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels. \n If you're ready and raring to join our team and drive our practice forward, we can't wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so apply today!\n #LI-LH1","description_format":"text","description_chars":2283,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Optometry & Optical Stores","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-11-03T10:51:00Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.945,"age_days":9,"expected_fill_days":26,"reasons":["seen:9","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":40245,"is_top_pay":false},"html_url":"https://alion.io/job/specsavers-admincall-centre-assistant","json_url":"https://alion.io/job/specsavers-admincall-centre-assistant.json","meta":{"generated_at":"2026-11-13T17:13:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1923245},"rest":"https://alion.io/mcp/rest/get_company?id=1923245"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspecsavers-admincall-centre-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspecsavers-admincall-centre-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspecsavers-admincall-centre-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/specsavers-admincall-centre-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspecsavers-admincall-centre-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3675958}},{"tool":"search_jobs","arguments":{"company":"specsavers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3675958},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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