{"id":3989897,"url":"https://alion.io/job/specsavers-call-centre-assistantadministrator","title":"Call Centre Assistant/Administrator","company":{"id":1923245,"name":"Specsavers","domain":"specsavers.com","url":"https://alion.io/company/specsavers-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petersfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":12,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T17:21:14Z","employer_posted_date":null,"last_verified_at":"2026-11-09T17:21:14Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Specsavers. A household name and a Highstreet staple. And you could be part of the team. \n As a Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success. \n Our store \n The Petersfield Specsavers store is a busy, community-focused practice that prides itself on delivering outstanding patient care in a welcoming and professional environment. Located in a listed building within the town square, the store benefits from excellent transport links. Petersfield railway station is within walking distance, while a range of local bus routes serve the town centre, making the practice easily accessible for commuters. There are also local car parks and on-street parking options nearby for those travelling by car. The practice offers a clinical setting with access to the latest technology, allowing colleagues to develop their skills while providing high-quality optical and audiology services. With a strong emphasis on teamwork, customer service and continuous improvement, Petersfield Specsavers is an excellent place for individuals who are passionate about making a real difference to customers' eyesight and hearing every day.\n Our team \n The team at Petersfield Specsavers is friendly, supportive and highly experienced, creating a diverse, positive and inclusive working environment where everyone is encouraged to succeed. Colleagues work closely together across optical and audiology services, sharing knowledge and supporting one another to deliver the best possible experience for every customer. With a strong focus on teamwork, development and open communication, the store fosters a culture where individuals feel valued, motivated and confident to grow their skills while maintaining the high standards of care Specsavers is known for.\n What's on offer? \n As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: \n £8.20 - £12.91 per hour\nPart-time position offering approximately 28.5 hours per week across 4 days\nEssential working hours are 8:45am to 4:45pm on Monday, Wednesday, Thursday and Saturday\nWe will auto-enroll you into the pension scheme with an employer contribution when you contribute too\nSpecsavers Perks - a portal to a world of great everyday discounts and savings\nWeCare - our employee support service to help you and your immediate family when you need it most\nComplimentary subscription to the Headspace app \nEyecare and hearcare discounts for you and your family\nEnjoy an additional paid day off on your birthday to celebrate you!\nEnhanced family leave and company sick pay\n What we're looking for? \n If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include: \n Strong communication and customer service skills.\nProfessional and friendly telephone manner.\nGood organisational and administrative abilities.\nConfident IT skills, including Microsoft Office and internal systems.\nAccurate data entry and attention to detail.\nAbility to prioritise workload and manage multiple tasks.\nReliable, adaptable and able to work in a fast-paced environment.\n If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you. \n Checked all the boxes? This job will close when it's filled, so don't delay, apply today\n #LI-NS1","description_format":"text","description_chars":3683,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Optometry & Optical Stores","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-11-09T22:54:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T00:24:57Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/specsavers-call-centre-assistantadministrator","json_url":"https://alion.io/job/specsavers-call-centre-assistantadministrator.json","meta":{"generated_at":"2026-11-10T00:24:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1923245},"rest":"https://alion.io/mcp/rest/get_company?id=1923245"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspecsavers-call-centre-assistantadministrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspecsavers-call-centre-assistantadministrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspecsavers-call-centre-assistantadministrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/specsavers-call-centre-assistantadministrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspecsavers-call-centre-assistantadministrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3989897}},{"tool":"search_jobs","arguments":{"company":"specsavers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3989897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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