{"id":1286734,"url":"https://alion.io/job/speedcast-field-dispatch-co-ordinator","title":"Field Dispatch Co-ordinator","company":{"id":1965669,"name":"Speedcast","domain":"speedcast.com","url":"https://alion.io/company/speedcast","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":347},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-02T00:54:56Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Field Dispatch Co-ordinatorJob Summary:\nThe Dispatch team sits at the centre of Speedcast's Global Field Engineering operation, coordinating the deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, commercial and cruise vessels, and land-based locations. The Field Dispatch Coordinator receives dispatch requests from the NOC and Project teams and manages every aspect of the dispatch lifecycle end-to-end - from resourcing and travel to HSE, security, spares logistics and post-dispatch documentation - ensuring engineers arrive at site safely, on time, and fully equipped to complete the work.\nKey Area of Responsibility:\nReceive and log dispatch requests from the NOC and Project teams, confirming scope, priority and site requirements.\nAssign a suitably experienced Field Engineer - Speedcast or approved third-party - based in the correct location for the job.\nCoordinate the dispatch directly with the customer site, agreeing access, timing and on-site point of contact.\nArrange and book all travel - flights, visas, ground transport, offshore transfers and accommodation - for the assigned engineer.\nReview HSE requirements for each dispatch, ensuring the engineer holds the certifications and PPE required for the site.\nReview travel security requirements, including destination risk assessments, and apply any necessary travel advisories or approvals.\nIdentify, arrange and ship suitable spares and equipment to site in line with the job scope and delivery timelines.\nWork as part of a shift rota providing 24-hour / on-call dispatch support, including nights and weekends.\nCreate and issue all pre-dispatch work packs and field documentation to the assigned engineer.\nReview and manage all post-dispatch documentation, ensuring completeness and accuracy before close-out.\nManage and update ServiceNow Work Orders throughout the dispatch lifecycle, keeping status current for all stakeholders.\nPrepare and consolidate all dispatch-related documentation and pass to the billing team to support customer invoicing.\nCarry out all activities in full compliance with Speedcast's QHSE policies, procedures and best practices.\nUndertake any other ad-hoc duties as reasonably requested by the business.\nJob Specification\nAcademic Qualifications\nDegree in Logistics, Supply Chain, Business Administration, Telecommunications, or a related discipline\nOr\nEquivalent professional experience in dispatch, logistics or field service coordination\nRelevant Experience\n2+ years' experience in dispatch, scheduling, logistics coordination or field service operations\nExperience in the satellite communications, telecommunications, maritime, energy or offshore industries is highly desirable\nExperience coordinating international travel, freight or spares logistics\nTechnical Know-How\nEssential:\nPC literate in a Windows environment, with strong Microsoft Office skills (Outlook, Excel, Teams)\nUnderstanding of HSE requirements and travel security considerations for offshore, maritime and remote sites\nAbility to coordinate travel bookings (flights, visas, offshore transfers, accommodation) via corporate travel systems\nDesirable:\nExperience with spares/RMA logistics and international freight or customs processes\nFamiliarity with VSAT, maritime or offshore communications equipment and terminology\nExperience with a work order / ticketing platform such as ServiceNow, or a similar ITSM tool\nSkills / Competencies\nExcellent organisational skills with the ability to manage multiple concurrent dispatches\nExcellent interpersonal, verbal and written communication skills in English\nAble to communicate clearly and confidently with customers, engineers and internal teams across time zones\nStrong attention to detail when preparing work packs, documentation and Work Order updates\nCalm and decisive under pressure, particularly during urgent or out-of-hours dispatches\nCapable of assessing HSE and travel security information and applying it correctly to a dispatch\nStrength / Character\nHigh level of flexibility and adaptability, able to reprioritise quickly as dispatch needs change\nWilling and able to work a rotating shift pattern providing 24 x 7 on-call coverage, including nights, weekends and public holidays\nSelf-motivated with the ability to work independently and take ownership of a dispatch end-to-end\nAble to build effective working relationships with a globally distributed team of Field Engineers and third parties\nProactive in anticipating issues - such as travel disruption or missing spares - and resolving them before they impact the customer\nComfortable working to deadlines in a fast-paced, customer-facing operational environment\nWorking at Speedcast:\nAt Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.\nWe're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.\nFind great opportunities to make an impact. We have a \"one team, one dream\" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.\nTop reasons why people love working at Speedcast:\nOur global presence - you get to work with clients and colleagues all over the world, in every continent\n\nTalented teammates - your co-workers are the best and brightest in the industry\n\nIndustry leadership - be part of the latest advancements shaping the future of communications\n\nAbility to develop skills - work across departments to gain new skills and valuable experience\n\nChoose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.\n\nGrow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.\n\nWork on diverse projects - every day is different with our customers from a range of industries around the world\n\nSpeedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:\nhttps://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf\nSpeedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.","description_format":"text","description_chars":6950,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Satellite Communications","C4ISR"],"lifecycle":[{"event":"open","at":"2026-09-26T05:07:18Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":0.75,"age_days":16,"expected_fill_days":21,"reasons":["conf:4","win:late","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/speedcast-field-dispatch-co-ordinator","json_url":"https://alion.io/job/speedcast-field-dispatch-co-ordinator.json","meta":{"generated_at":"2026-10-02T02:51:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3890,"day_limit":5000,"remaining_today":1110,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}