{"id":1138266,"url":"https://alion.io/job/speedy-glass-lead-application-support","title":"Lead, Application Support","company":{"id":1052211,"name":"Speedy Glass","domain":"speedyglass.ca","url":"https://alion.io/company/speedyglass","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-24T05:40:40Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.\nWe welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.\nAbout the Role\nWe are seeking an Application Support Lead who will play a key role in ensuring the stability, performance, and continuous evolution of the organization's business applications.\nAs a technical and operational leader, you will serve as the primary liaison between business teams, IT teams, and external partners to ensure effective application support, proactive incident management, and ongoing service improvement.\nYou will also contribute to the growth and development of the Application Support team by promoting best practices, operational excellence, and a high-quality user experience.\nKey Responsibilities\nLeadership & Team Development\nManage, coach, and develop team members through onboarding, performance feedback, and career development support.\nOversee and coordinate the management of incidents, problems, and service requests.\nAct as the escalation point for major incidents.\nCoordinate resolution activities with relevant stakeholders.\nDelivery & Operations\nLead advanced application support activities across various platforms, including ERP, HRIS, web platforms, Point-of-Sale (POS) systems, integrated applications, and related technologies.\nMaintain operational documentation and the knowledge base to ensure accuracy and accessibility.\nCollaborate with local teams, international teams, and external vendors.\nParticipate in the assessment and management of risks related to applications and IT operations.\nEnsure compliance with established Service Level Agreements (SLAs) and performance metrics.\nPrepare and present monthly service quality reports.\nGovernance & Continuous Improvement\nActively participate in operational meetings, workshops, and governance committees.\nDefine application support standards and best practices, and ensure their adoption across the team.\nQualifications & Experience\nMinimum of 8 years of experience in application support.\nPrevious experience managing or coordinating a team.\nStrong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.\nExperience with ServiceNow, Azure DevOps, and Confluence.\nSolid understanding of integrated systems, APIs, application architectures, and databases.\nStrong organizational skills, attention to detail, and ability to manage competing priorities.\nDemonstrated ability to manage critical situations and perform effectively under pressure.\nCustomer-focused mindset with a proactive and solution-oriented approach.\nExperience working in a multi-site and/or international environment.\nStrong verbal and written communication skills in both English and French, due to regular interactions with local and international teams.\nAbility to learn quickly and adapt in a fast-paced, evolving environment.\nWe believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.\nBelron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.\nOur pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.\nIf you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!","description_format":"text","description_chars":3944,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T09:14:23Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.778,"p_room":0.9,"age_days":16,"expected_fill_days":33,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/speedy-glass-lead-application-support","json_url":"https://alion.io/job/speedy-glass-lead-application-support.json","meta":{"generated_at":"2026-09-24T07:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}