{"id":391239,"url":"https://alion.io/job/spektrum-agency-senior-application-support-engineer-2","title":"Senior Application Support Engineer","company":{"id":183673,"name":"Spektrum Group","domain":"spektrum-group.com","url":"https://alion.io/company/spektrum-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":97,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Braine-l'Alleud, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"MS SQL","optional":false},{"name":"Outlook","optional":false},{"name":"PKI","optional":false},{"name":"Rest API","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"Visual Basic","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-08-21T15:41:05Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T22:51:09Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":60},"description":"Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.\nWho we are supporting \nThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.\nThe NCIA provides a wide range of services, including:\nCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.\nCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.\nSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.\nElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.\nInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.\nOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.\nThe program\nAssistance and Advisory Service (AAS)\nThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.\nTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.\nRole ID - C005207\nRole Duties and Responsibilities\nCOTS Application Support\nDeploy and manage server applications running on Windows or Linux servers;\nIntegrate applications with identity providers;\nSupport creation and deployment of client applications on enduser workstations.\nGathering and reporting metrics and Key Performance Indicators (KPIs)\nSupporting in-service operations of the systems.\nSupport and operation of the assigned system(s) including:Systems operationally used by NATO Enterprise community;\nLocal systems currently used by Local Commands;\nAtlassian Products management and configuration\nMaintenance of the operational & support environments;\nMonitoring performance of the assigned service applications;\nSupport CIS Support Units (CSU) and other support staff for daily operations of the systems;\n\nCloud Configuration (Azure, AWS)\nManage EntraID Groups and Roles\nManage and configure different Cloud components\nAI related activities\nDeployment, configuration and support of AI based solutions, tools and agents\nSupport of COTS applications-AI integration in production environments\nOngoing Monitoring, Maintenance and Support\nCOTS End-User Support:\nProvision of support services in accordance with the SLA, based on the NCI Agency support levels, roles and responsibilities.\nProvide second-level and third-level support for end-user queries.\nTroubleshoot and resolve software issues, ensuring minimal disruption to users.\nCommunicating solutions or advices to customers and users.\nTroubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.\nIncident Logging and Tracking:\nMonitor the incident management process for tickets created in the helpdesk ticketing system.\nLog and track support incidents using the helpdesk ticketing system.\nEnsure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.\nEscalation:\nEscalate complex issues to vendor support or appropriate teams when necessary.\nFollow up on escalated issues to ensure timely resolution and user satisfaction.\nKnowledge Base Management:\nContribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.\nShare knowledge and best practices with team members to improve overall service quality.\nContribute to analysis and documentation of new requirements and change requests.\nParticipate in review of documentation such as requirements definitions, software design (functional/technical analysis), systems specifications or other deliverables.\nTechnical:\nControlling, managing and providing access to the restricted areas managed by the business area.\nEnsuring the proper functionality and security of software and hardware managed by NBAC.\nMonitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.\nProviding support to NBAC team for security approval and accreditation of software applications and CIS.\nControlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.\nGathering functional and non-functional requirements, including drafting systems specifications.\nSupport technical reviews, walkthroughs and audits.\nSupport preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.\nSupport to change management, configuration management, release/deployment and testing.\nCommunication and Collaboration:\nWork with and provide input to Service Delivery Managers, Project Managers, Portfolio Managers and other stakeholders.\nCommunicate with users to understand their issues and provide clear instructions.\nCollaborate with NCIA and vendors teams\nEssential Skills, Experience and Certifications\nTechnical Proficiency:\nDeep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.\nExpert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory.\nExpert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications.\nVery good understanding and experience with AI/LLM:LLMs knowledge (cloud and on premises based)\nAgentic systems development\nAI/LLM integration\nMLOps and AI Lifecycle Management\n\nDeep understanding of networking infrastructure.\nVery good knowledge of cloud technologies and cloud deployment for both AWS and Azure.\nDeep understanding of PKI.\nExpert knowledge relevant to software engineering:Technologies and standards (at least 4 of them): HTML5, REST & Web Services, XML, HTTP, SQL, Visual Basic for Applications;\nIdentity Management (OAuth, OIDC, SAML2) application integration;\nApplication server technologies and Relational Database Management Systems;\nProgramming languages and platforms - .NET/C#, JAVA, JavaScript;\nTask automation through scripting in both Windows and Linux.\n\nDeep understanding of security constraints and requirements in CIS.\nDeep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.\nFamiliarity with Microsoft services and tools, including Outlook, Teams, SharePoint.\nExperience and good knowledge of at least the following COTS technologies:IIS, JBOSS, Apache Tomcat\n.NET based applications\n\nExtensive experience in deployment and management of clientserver applications, application integration and data transformation for application integration;\nProblem-Solving Skills:\nStrong troubleshooting skills to diagnose and resolve hardware, software, and network issues.\nAbility to guide users through problem-solving steps effectively.\nCommunication and Interpersonal Skills:\nExcellent verbal and written communication skills.\nFull proficiency in English. French language proficiency is of advantage.\nAbility to communicate technical information to non-technical users in a clear and concise manner.\nAbility to work in cross-functional application management/deployment teams.\nCustomer Service Orientation:\nStrong customer service focus with a commitment to user satisfaction.\nPatience and empathy when dealing with user issues and concerns.\nOrganizational Skills:\nAbility to manage multiple support tickets and prioritize tasks effectively.\nAttention to detail in documenting support activities and maintaining accurate records.\nWork Experience:\nAt least 3 years of relevant experience in the field of computer science or electronic engineering\nVery good knowledge and in various areas of Software Engineering including some of the following:Requirements elicitation and management (including nonfunctional requirements for Operations & Maintenance);\nSW change management and testing;\nSoftware design, implementation and testing;\nSoftware Engineering techniques and methodologies;\nApplication release and deployment management;\nConfiguration management practices and tools;\nApplication Lifecycle Management concept and tools\n\nTeam Collaboration:\nAbility to work effectively as part of a team and share knowledge and resources.\nWillingness to collaborate with colleagues to solve complex issues.\nOthers:\nCandidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.\nPrior experience in an international environment comprising both military and civilian elements;\nLanguage Proficiency\nBusiness English\nFrench is desirable and an advantage\nWorking Location\nBraine l’Alleud, Belgium\nWorking Policy\nHybrid (50% on-site, 50% off-site)\nTravel\nSome travel to other NATO sites may be required\nSecurity Clearance\nValid National or NATO Secret personal security 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