{"id":3155529,"url":"https://alion.io/job/spektrum-group-end-user-support-technician","title":"End User Support Technician","company":{"id":183673,"name":"Spektrum Group","domain":"spektrum-group.com","url":"https://alion.io/company/spektrum-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":97,"open_postings":14,"ghost_share":0.071,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["İzmir, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"STANAG","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-23T09:55:56Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T02:19:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.\nWho we are supporting \nThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.\nThe NCIA provides a wide range of services, including:\nCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.\nCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.\nSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.\nElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.\nInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.\nOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.\nThe program\nAssistance and Advisory Service (AAS)\nThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.\nTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.\nEnd User Support Technician\nRole Background\nThe End User Support Technician provides first and second line support to the users of NATO CIS services. The role covers the service desk, the provisioning and installation of end-user equipment (P-IMAC) and the restoration of faulty devices, working within ITSM-driven processes and agreed service levels.\nAssignments may be delivered in normal working hours, extended hours or on a shift basis, including nights and weekends.\nRole Duties and Responsibilities\nAct as a point of contact for users through the service desk: log, categorise, prioritise, diagnose and resolve incidents and service requests at first or second line, escalating with complete information where required.\nCreate, modify, reset and verify user accounts, passwords, MFA and access rights (Active Directory, Exchange) against approved requests.\nInstall, configure and troubleshoot client software, from office automation to specialised and NATO-specific applications, verifying licensing and validating the result with the user.\nPrepare and provision end-user devices (desktops, laptops, thin clients, mobile devices, printers and peripherals): imaging and OS deployment, domain join, security baseline, role software and inventory registration.\nCarry out installs, moves, adds and changes (IMAC), including transport, reconnection, functional testing and user acceptance.\nRestore faulty devices to service: collect, rebuild or repair to the standard build, restore data, test and return the device to the user.\nImplement standard and pre-authorised changes in line with the change management process.\nPerform routine checks on assigned endpoints (update and patch status, configuration compliance, connectivity).\nRecord all work in the service management tool so that every ticket is traceable and auditable, and contribute to knowledge articles and work instructions.\nSupport major incidents, exercises and events, including on-call, extended hours and shift work when required.\nEssential Skills, Experience and Certifications\nHigher vocational training or secondary education in IT or a related discipline.\nAt least two years of end-user IT support experience (service desk, desktop or deskside support) in an enterprise or operational environment.\nHands-on installation, configuration and troubleshooting of Windows 10/11, Microsoft Office/Microsoft 365 and Outlook/Exchange clients.\nUser administration in Active Directory and Exchange.\nDevice imaging and deployment using SCCM/MECM, Intune or equivalent tools; hardware troubleshooting of desktops, laptops, printers and peripherals.\nSet-up and support of mobile devices (including iOS), remote access/VPN and wireless connectivity.\nBasic networking knowledge (IP addressing, DNS/DHCP, LAN and Wi-Fi connectivity checks).\nExperience with an ITSM tool such as BMC Remedy, ServiceNow or Jira Service Management.\nCustomer focus and clear communication with users under high workload; accurate record keeping.\nWillingness to work shifts, including nights and weekends, when the assignment requires it.\nDesirable Skills, Experience and Certifications\nExperience in NATO, defence or international organisations, including support across networks of different classifications.\nITIL Foundation; CompTIA A+ or Microsoft Endpoint Administrator (MD-102) certification.\nPowerShell or other scripting for routine administration and automation.\nExperience with VDI environments (VMware Horizon, Citrix) and Apple device management.\nExperience with endpoint security tooling (e.g. disk encryption, device control, Trellix).\nLanguage Proficiency\nProfessional working proficiency in English, spoken and written (NATO STANAG 6001 SLP 3333 or equivalent desirable).\nWorking Location\nIzmir, Türkiye, with support to the CIS Support Element in Ankara and other NATO locations as tasked.\nWorking Policy\nOn-site. Normal hours, extended hours or shift pattern (including nights and weekends) according to the assignment.\nTravel\nTravel to other NATO sites in the area of responsibility may be required.\nWork Eligibility\nMust hold, or be able to obtain before the start date, the right to work and reside in Türkiye (work and residence permit or Turkish citizenship).\nSecurity Clearance\nValid NATO SECRET personnel security clearance (or national SECRET clearance recognised for NATO SECRET) held at the start of the assignment; NATO SECRET is required for unescorted access to NATO premises.","description_format":"text","description_chars":6938,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"Turkish","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-23T14:21:39Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":0.9,"age_days":6,"expected_fill_days":18,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/spektrum-group-end-user-support-technician","json_url":"https://alion.io/job/spektrum-group-end-user-support-technician.json","meta":{"generated_at":"2026-10-30T06:23:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8869,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183673},"rest":"https://alion.io/mcp/rest/get_company?id=183673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspektrum-group-end-user-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspektrum-group-end-user-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspektrum-group-end-user-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spektrum-group-end-user-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspektrum-group-end-user-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3155529}},{"tool":"search_jobs","arguments":{"company":"spektrum-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3155529},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}