{"id":1114340,"url":"https://alion.io/job/spektrum-group-senior-it-infrastructure-support-technician","title":"Senior IT Infrastructure Support Technician","company":{"id":183673,"name":"Spektrum Group","domain":"spektrum-group.com","url":"https://alion.io/company/spektrum-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0.214,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-03T05:54:40Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brunssum, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure DevOps","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"PKI","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-22T12:55:58Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-03T08:30:36Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.\nWho we are supporting \nThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.\nThe NCIA provides a wide range of services, including:\nCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.\nCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.\nSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.\nElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.\nInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.\nOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.\nThe program\nAssistance and Advisory Service (AAS)\nThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.\nTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.\nRole ID - C004983\nRole Duties and Responsibilities\nThe scope of the assignment will be limited to providing Level2 and Service Management Support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the relevant ticketing toolset and/or Azure DevOPS ticketing system.\nThe Chief Technician will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. The work will be executed mainly onsite, but some activities might require offsite presence at other NATO locations. Generally, remote work cannot be performed offsite since the nature and classification of the work requires the incumbent to be present in the office with access to classified networks. Nevertheless, incidental requests will be reviewed on a case by case basis.\nThe Chief Technician will participate in the daily reporting and planning activities (daily meetings) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s).\nThe Chief Technician will have to resolve tickets covering a wide range of Level2 activities, for example:\nInstall, maintain, monitor and support the SIGINT COINS components, including support of Operations, Missions and NATO exercises.\nProvide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes\nEscalate issues to Level3 support team as appropriate, support in the troubleshooting and debugging of found issues (for instance document and escalate trouble tickets)\nOffer Subject Matter Expertise for the JSSC applications to the user community and to COIs (supporting the Requests For Information)\nApply patches and install software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates)\nParticipate in SIGINT Change Advisory Board (CAB) as needed to support new software releases in the validation and verification process (support to Change Requests)\nParticipates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organization's requirements.\nEssential Skills, Experience and Certifications\nMust have experience within the profile of computer science or information technology\nAbility to analyse unusual maintenance complex problems\nAdvanced theoretical and practical knowledge of the following related topics:2-Tier Leaf-and-Spine Data Center Architecture\nHyper converged infrastructure and virtualization technologies\nCloud services to include Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS) solutions\nTCP/IP addressing and subnetting covering both Local and Wide Area Networking\nLink encryption devices for IP-based computer networks\nData at rest encryption solutions for classified and sensitive data protection\nSwitching and Routing protocols and techniques including Voice over IP technology and Open Network Install Environment (ONIE) for bare metal network switches\nInformation Assurance techniques including firewalls, antivirus protection, data loss prevention, intrusion detection prevention systems solutions\nSound experience of administering Microsoft Servers including Active Directory, Distributed File System, Windows deployment techniques, System Center Configuration Manager (SCCM), administration automation with PowerShell scripting, Exchange Mail Server\nDeployment of NATO Functional Area Services including Geospatial services\nMicrosoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)\nKnowledge of networking, infrastructure, and security services, including DNS, DHCP, WSUS, GPOs, networking fundamentals, load balancing, PKI/certificates, and authentication concepts such as ADFS.\nHardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions.\n\nMust have excellent spoken and written English communication and presentation skills.\nMust have proficiency in the office Suite and reporting tools.\nMust have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles.\nMust demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team.\nMust demonstrate an ability and keen sense for problem-solving.\nMotivated, good communication skills, team player.\nAble to work independently with minimal supervision.\nKnowledge of NATO responsibilities and organization.\nDesirable Skills, Experience and Certifications\nRelevant certification in IT Service Management such as ITIL 4 Foundation, ITIL 4 Specialist (i.e. Create, Deliver and Support or/and Drive Stakeholder Value)\nCCNA or CCNP certification\nMicrosoft certification\nTrellix practical skills and experience\nHave a detailed understanding of cybersecurity issues within NATO or a national environment, including the Security and Defence Policies rationales\nDemonstrate an analytical and systematic approach to problem solving.\nGood understanding of networking, network analysis and measurement techniques.\nBackground in CIS support and/or maintenance with a good understanding of CIS systems\nValid national driving license for car and light vehicles, equivalent to European type B\nPrevious knowledge of NATO FASs constitutes and advantage, NATO software lifecycle support, knowledge of NATO policies and process.\nWorking Location\nBrunssum, Netherlands\nWorking Policy\nOnsite\nTravel\nSome travel to other NATO sites may be required\nSecurity Clearance\nNATO Cosmic Top Secret Security 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