{"id":2278338,"url":"https://alion.io/job/spektrum-group-solution-support-engineer-2","title":"Solution Support Engineer","company":{"id":183673,"name":"Spektrum Group","domain":"spektrum-group.com","url":"https://alion.io/company/spektrum-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":25,"ghost_share":0,"stale_share":0.08,"repost_share":0,"time_to_fill_p50_days":115,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Hague, Netherlands","Leeds, United Kingdom"],"countries":["NL","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-30T12:13:37Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T08:36:51Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.\nWho we are supporting \nThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.\nThe NCIA provides a wide range of services, including:\nCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.\nCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.\nSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.\nElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.\nInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.\nOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.\nThe program\nAssistance and Advisory Service (AAS)\nThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.\nTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.\nRole ID -C005443 \nRole Background \nThe Solution Support Engineer is responsible for providing technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. This role involves troubleshooting and resolving technical issues, assisting with product configurations, and ensuring that solutions are functioning optimally. Solution Support Engineers collaborate closely with customers to understand their needs, provide guidance on best practices, and help solve problems related to system performance, integrations, and customization. Additionally, they may work with development and product teams to escalate complex issues and contribute to the continuous improvement of the solution. \nRole Duties and Responsibilities \nSolution architecture \nContributes to the development of solution architectures in specific business, infrastructure or functional areas. \nIdentifies and evaluates alternative architectures and the tradeoffs in cost, performance and scalability. \nDetermines and documents architecturally significant decisions. \nProduces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products. \nSupports projects or change initiatives through the preparation of technical plans and application of design principles. \nAligns solutions with enterprise and solution architecture standards (including security). \nRequirements definition and management \nUses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. \nAssists in the definition and management of requirements. \nAssists in the creation of a requirements baseline. \nAssists in investigating and applying authorised changes. \nSystems development management \nPlans and drives systems development projects which support the organisation's objectives and plans. \nSelects, adopts and adapts appropriate systems development methods, tools and techniques. \nEnsures that stakeholders are aware of required resources and that they are made available. \nFacilitates availability and optimum utilisation of resources. \nMonitors and reports on the progress of development projects. \nEnsures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements. \nDevelops road maps to communicate future development activity. \nNetwork design \nSpecifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure. \nFollows organisational architectures and standards. \nApplication support \nFollows agreed procedures to identify and resolve issues with applications. \nUses application management software and tools to collect agreed performance statistics. \nCarries out agreed applications maintenance tasks. \nRelease and deployment \nUses approved tools and techniques for specific deployment activities. \nAdministers the recording of activities, logging of results and documents technical activities undertaken. \nAdditional duties for this post: \nThe Solution Support Engineer will provide 24/7 Immediate On- Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs). \nThe Solution Support Engineer will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organization, operating model and other aspects. This effort may be required in addition to his/he daily service operations and maintenance tasks \nEssential Skills, Experience and Certifications \nEducation: \nHigher vocational training in a relevant discipline with 3 years postrelated experience. Or a secondary educational qualification with 5 years post-related experience. \nExperience: \nExperience with diagnosing and resolving technical issues related to software, hardware, and integrations. \nProficiency in debugging, log analysis, and identifying root causes of problems. \nExperience with cloud platforms (e.g.: AWS, Azure, Google Cloud) \nKnowledge of APIs and basic integration techniques. \nAbility to manage or contribute to support projects, track issue resolutions, and communicate with different teams to ensure a smooth resolution process. \nExperience in a customer-facing role, such as technical support, customer service, or help desk. \nTraining: \nITIL foundation or advanced level training and certification. \nDesirable: \nPrevious knowledge of NATO AirC2 services constitute an advantage. \nDesirable experience in various areas of Software Engineering including: \nSoftware design, implementation and testing \nProgramming languages, techniques and methodologies associated with the duties described above \nVery good knowledge of commonly used standards and best practices for software engineering, including design patterns \nExposure to Agile software development methodologies \no Able to do onsite installation / configuration in military environment \nPrevious experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process. \nWorking Location \nThe Hague, Netherlands \nWorking Policy \n100% on-site \nNormal Office Environment - 24/7 Immediate On-Call Response \nTravel \nSome travel to other NATO sites may be required \nSecurity Clearance \nValid NATO Cosmic Top Secret","description_format":"text","description_chars":8158,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-11T10:35:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":12,"expected_fill_days":115,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/spektrum-group-solution-support-engineer-2","json_url":"https://alion.io/job/spektrum-group-solution-support-engineer-2.json","meta":{"generated_at":"2026-10-13T10:59:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183673},"rest":"https://alion.io/mcp/rest/get_company?id=183673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspektrum-group-solution-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspektrum-group-solution-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspektrum-group-solution-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spektrum-group-solution-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspektrum-group-solution-support-engineer-2"}]}