Voice Support Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting  

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID - 2026-0122  

Role Duties and Responsibilities   

Experience: 

• Minimum of 3-5 years of experience and strong knowledge of managing OpenScape Alarm Response (OScAR) server, including Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, 

• Cisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems. 

• Proven experience (3+ years) and knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies. 

• Proven experience (2+ years) and good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum 

• Good knowledge in managing VMWare vSphere and VMWare vCenter. 

• Basic knowledge in Java Script, Python or similar scripting languages. 

• Knowledge and experience either working with or being in the military IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support of exercises or operations; Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, OScAR, etc..) in exercise and operations as well as day to day operational requirements of military bodies 

• Proficiency in troubleshooting hardware, software, and network issues. 

• Knowledge of Active Directory, Group Policy, and Windows Update management. 

• Strong communication and interpersonal skills for user support and training. 

• Familiarity with IT best practices (ITIL) and tools. 

• Experience with IT service management (ITSM) tools. 

• Familiarity with IP networking fundamentals related to OScAR servers. 

Skills 

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Ability to prioritize tasks and meet deadlines. 

• Knowledge of IT security best practices. 

Language 

• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and 

• Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level) 

Essential Skills, Experience and Certifications  

• Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the collaboration area. 

• Ensure that BMD OPSLOOP Voice services are functional and fully operational. 

• Perform first-line troubleshooting and escalate issues as required and maintain incident records and operational logs. 

• Support installation of standard BMD OPSLOOP Voice Systems. 

• Provide user assistance before, during, and after meetings. 

• Additional support may be requested to augment the baseline staff for large conferences, VIP meetings, or high-visibility events. 

Working Location  

• Mons, Belgium 

Working Policy  

• On-site 

Travel  

• Some travel to other NATO sites may be required 

Security Clearance  

• Valid National or NATO Secret personal security clearance