{"id":1223052,"url":"https://alion.io/job/spektrum-group-voice-support-engineer","title":"Voice Support Engineer","company":{"id":183673,"name":"Spektrum Group","domain":"spektrum-group.com","url":"https://alion.io/company/spektrum-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":41,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":773,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mons, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":91000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":281},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T11:26:50Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T04:22:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.\nWho we are supporting \nThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.\nThe NCIA provides a wide range of services, including:\nCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.\nCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.\nSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.\nElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.\nInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.\nOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.\nThe program\nAssistance and Advisory Service (AAS)\nThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.\nTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.\nRole ID - 2026-0122 \nRole Duties and Responsibilities \nExperience: \nMinimum of 3-5 years of experience and strong knowledge of managing OpenScape Alarm Response (OScAR) server, including Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, \nCisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems. \nProven experience (3+ years) and knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies. \nProven experience (2+ years) and good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum \nGood knowledge in managing VMWare vSphere and VMWare vCenter. \nBasic knowledge in Java Script, Python or similar scripting languages. \nKnowledge and experience either working with or being in the military IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support of exercises or operations; Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, OScAR, etc..) in exercise and operations as well as day to day operational requirements of military bodies \nProficiency in troubleshooting hardware, software, and network issues. \nKnowledge of Active Directory, Group Policy, and Windows Update management. \nStrong communication and interpersonal skills for user support and training. \nFamiliarity with IT best practices (ITIL) and tools. \nExperience with IT service management (ITSM) tools. \nFamiliarity with IP networking fundamentals related to OScAR servers. \nSkills \nStrong analytical and problem-solving skills. \nExcellent communication and interpersonal skills. \nAbility to work independently and as part of a team. \nAbility to prioritize tasks and meet deadlines. \nKnowledge of IT security best practices. \nLanguage \nLevel 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and \nWriting (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level) \nEssential Skills, Experience and Certifications \nLeverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the collaboration area. \nEnsure that BMD OPSLOOP Voice services are functional and fully operational. \nPerform first-line troubleshooting and escalate issues as required and maintain incident records and operational logs. \nSupport installation of standard BMD OPSLOOP Voice Systems. \nProvide user assistance before, during, and after meetings. \nAdditional support may be requested to augment the baseline staff for large conferences, VIP meetings, or high-visibility events. \nWorking Location \nMons, Belgium \nWorking Policy \nOn-site \nTravel \nSome travel to other NATO sites may be required \nSecurity Clearance \nValid National or NATO Secret personal security clearance","description_format":"text","description_chars":5508,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-09-25T12:54:46Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":773,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/spektrum-group-voice-support-engineer","json_url":"https://alion.io/job/spektrum-group-voice-support-engineer.json","meta":{"generated_at":"2026-09-27T04:25:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3962,"day_limit":5000,"remaining_today":1038,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}