{"id":3834939,"url":"https://alion.io/job/sphere-laboratories-senior-software-engineer-customer-success-2","title":"Senior Software Engineer (Customer Success)","company":{"id":4518559,"name":"Sphere Laboratories","domain":"spherelaboratories.com","url":"https://alion.io/company/sphere-laboratories","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Nest.JS","optional":false},{"name":"Sentry","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-11-05T16:58:08Z","employer_posted_date":null,"last_verified_at":"2026-11-05T16:58:08Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Sphere LabsThe infrastructure moving the world's money today was built for another era: slow rails, walls between markets, and compliance layered in over time creating friction. Sphere Labs is building what comes next: modern, compliance-native infrastructure for cross-border payments and settlement, designed from the ground up to work for the businesses and regulated institutions it actually runs through. We work in active partnership with banks, licensed entities, and the regulators and jurisdictions shaping how global money moves, because the infrastructure that earns institutional trust has to be built alongside it.Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates, we're a fully remote, global team building at the moment stablecoins are crossing into mainstream finance and regulated institutions are ready for modern rails. We hire self-starters: strong communicators and systematic thinkers who can look at a blank page and build something real. If you want a meaningful role in how global money movement evolves, and the upside that comes with getting in early, we'd like to meet you.What You'll Do\nBuild internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster.\n\nOwn engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it.\n\nEngage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions.\n\nPartner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization.\n\nWork together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support.\n\nCollaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support.\n\nOwn our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency\n\nWhat We're Looking For\nLeveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing.\n\nStrong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding.\n\nProficient in TypeScript, React and NestJS.\n\nExperience with API integrations, webhooks, and cloud platforms.\n\nExcellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction.\n\nSelf-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones.\n\nFamiliarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus.\n\nExperience in fintech, payments, or developer-facing products is a plus.\n\nWhy Sphere?We sit at the intersection of crypto infrastructure and regulated finance — at the moment those worlds are finally converging. That means:\nThe window is now: For the first time in decades, the backbone of cross-border payments is being rebuilt. Legacy systems are fading, stablecoins are entering institutional finance, and the next settlement layer is being shaped right now. We're building it alongside the institutions that will run it, not around them.\nHigh ownership, no playbook: This is early-stage work. You’ll be making decisions, building processes from scratch, and setting the direction instead of just following one. We’re looking for people who don’t wait for instructions, but jump in and figure things out.\nAdaptability is the job: Strategy pivots here aren't failures, they're how we stay ahead of a fast-moving market and that’s our strength. \nReal traction, real stakes: SpherePay is live and trusted by 200+ businesses. SphereNet is in active development with banks and regulators across 18 jurisdictions and counting. There’s real demand, real momentum, and a huge opportunity to shape what comes next.Originally posted on Himalayas","description_format":"text","description_chars":4379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T20:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["seen:5","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/sphere-laboratories-senior-software-engineer-customer-success-2","json_url":"https://alion.io/job/sphere-laboratories-senior-software-engineer-customer-success-2.json","meta":{"generated_at":"2026-11-12T02:36:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4518559},"rest":"https://alion.io/mcp/rest/get_company?id=4518559"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsphere-laboratories-senior-software-engineer-customer-success-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsphere-laboratories-senior-software-engineer-customer-success-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsphere-laboratories-senior-software-engineer-customer-success-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sphere-laboratories-senior-software-engineer-customer-success-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsphere-laboratories-senior-software-engineer-customer-success-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3834939}},{"tool":"search_jobs","arguments":{"company":"spherelaboratories.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3834939},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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