{"id":353307,"url":"https://alion.io/job/sphere-tax-support-specialist","title":"Tax Support Specialist","company":{"id":28817,"name":"Sphere","domain":"sphere.com.ai","url":"https://alion.io/company/sphere-com-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":56,"open_postings":15,"ghost_share":0.733,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":206000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1839},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElevenLabs","optional":false},{"name":"Lovable","optional":false},{"name":"Replit","optional":false},{"name":"Runway","optional":false}],"status":"live","first_seen_at":"2026-07-15T01:11:18Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-11-09T09:15:43Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":117},"description":"ABOUT SPHERE\nEvery breakthrough in trade infrastructure has followed the same pattern: reduce a transaction cost, expand the market. Containerization for goods. SWIFT for money. Stripe for payments. Compliance is one of the last and largest - and the hardest, because trade rules aren't data to be looked up. They're a complex adaptive system with 190+ sovereign jurisdictions, in different languages, changing constantly, reacting to each other.\nSphere built the system that solves it. Our AI (TRAM) ingests global trade law, interprets it, resolves conflicts across jurisdictions, and produces compliance determinations more reliable than human experts. We handle the entire lifecycle - calculation, registration, filing, remittance - at millisecond latency with zero downtime.\nBacked by a16z and YC. $21M Series A, 30%+ month-over-month growth, customers include ElevenLabs, Replit, Deel, Runway, and Lovable.\n\nSmall team, global surface area. Everyone owns a domain that would be a full team at a larger company. San Francisco, in office.\n\nThe problem keeps compounding. Expanding into input tax, withholding, e-invoicing, tariffs - each multiplies the complexity. Tens of millions of transactions today, billions ahead.\n\nTHE ROLE\nWe're looking for a Tax Operations Specialist to partner with our Customer Success team and help customers successfully navigate complex tax compliance requirements using our platform.\nIn this role, you'll serve as a tax subject matter expert and trusted partner to customers, helping them understand tax requirements, troubleshoot compliance workflows, and optimize their use of our technology. You'll work closely with Customer Success, Product, Engineering, and Tax teams to translate customer needs into actionable insights and scalable solutions.\nThis role is ideal for someone who combines strong tax knowledge with excellent communication skills and enjoys solving customer problems through a mix of technical understanding, operational expertise, and collaboration.\nWHAT YOU'LL DO\nWithin days:\nDevelop a deep understanding of our tax platform, customer workflows, and product capabilities.\n\nBuild relationships with Customer Success, Sales, Product, Engineering, and Tax teams.\n\nLearn our customers' tax compliance needs, common challenges, and implementation workflows.\n\nBecome a trusted internal resource for tax-related customer questions and escalations.\n\nReview existing customer processes and identifying opportunities to improve the customer experience.\n\nWithin months:\nPartner with our Customer Success Lead to support customer implementations, onboarding, and ongoing success.\n\nServe as a tax SME for customer conversations involving compliance requirements, filing processes, and tax workflows.\n\nHelp customers understand how our platform supports their tax obligations and business needs.\n\nTroubleshoot complex customer issues by collaborating with internal Tax, Product, Engineering, and Operations teams.\n\nTranslating customer feedback and pain points into product improvement opportunities.\n\nSupport customer escalations and help drive issues to resolution.\n\nCreate customer-facing documentation, enablement materials, and best practices.\n\nIdentifying patterns across customer needs and partnering with internal teams to improve processes and product capabilities.\n\nSupport strategic customer initiatives, including new country launches, regulatory changes, and new product offerings.\n\nREQUIREMENTS\n4+ years of experience in tax operations, tax compliance, indirect tax, accounting operations, or a related field.\n\nStrong understanding of indirect tax compliance processes and operational workflows.\n\nExperience working with customers, stakeholders, or cross-functional teams.\n\nAbility to explain complex tax concepts clearly to both technical and non-technical audiences.\n\nStrong analytical and problem-solving skills with excellent attention to detail.\n\nAbility to manage multiple priorities and customer needs in a fast-paced environment.\n\nStrong written and verbal communication skills.\n\nComfortable partnering with Product and Engineering teams to resolve issues and improve processes.\n\nNICE TO HAVES\nExperience working at a tax technology, SaaS, fintech, ERP, or financial software company.\n\nExperience supporting enterprise customers or complex implementations.\n\nExperience with tax automation platforms such as Avalara, Vertex, Sovos, or similar solutions.\n\nFamiliarity with APIs, integrations, or technical implementations.\n\nExperience creating customer-facing documentation or enablement materials.\n\nExperience working with Customer Success or Professional Services teams.\n\nCPA, MST, CMI, or other relevant tax/accounting certification.\n\nWHO YOU ARE\nYou'll thrive here if:\nYou're a Dog. You've been underestimated, gone through struggle, and never stopped running. You have a chip on your shoulder and enormous drive. You look at Stripe, Deel, and Flexport all punting on compliance and think: good, that means the opportunity is ours. Hunger beats pedigree.\n\nEarly stage is in your bones. You've built things where there's no playbook and nobody handing you the answer. You define the problem instead of waiting for instructions.\n\nYou own it end to end. Give you a goal and you figure out your own path. Small team, global surface area - everyone owns a domain that would be a full team at a larger company. No one tells you how.\n\nYou believe speed and accuracy are both possible. We're building a complex product that requires robustness and 100% uptime, and we have to build at our customers' pace. Move fast. Don't break things. Both.\n\nBeing in the room is a feature, not a cost. Being in SF isn't a policy, it's how the work gets done. The speed and density of collaboration we need doesn't survive over video.\n\nThis won't be a fit if:\nYou need structure handed to you or ambiguity feels draining rather than motivating\n\nYou want to manage people more than own hard problems (we're a flat, experienced team - everyone builds)\n\nYou're used to \"good enough\" shipping (small errors have outsized impact here)","description_format":"text","description_chars":6077,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-05T19:07:27Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.235,"p_room":0.28,"age_days":117,"expected_fill_days":26,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/sphere-tax-support-specialist","json_url":"https://alion.io/job/sphere-tax-support-specialist.json","meta":{"generated_at":"2026-11-09T13:52:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":28817},"rest":"https://alion.io/mcp/rest/get_company?id=28817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsphere-tax-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsphere-tax-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsphere-tax-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sphere-tax-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsphere-tax-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":353307}},{"tool":"search_jobs","arguments":{"company":"sphere.com.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":353307},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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