{"id":3552429,"url":"https://alion.io/job/spiko-customer-care-specialist","title":"Customer Care Specialist","company":{"id":175858,"name":"Spiko","domain":"spiko.io","url":"https://alion.io/company/spiko","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":74,"open_postings":17,"ghost_share":0.353,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Intercom","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-04-14T10:20:54Z","employer_posted_date":"2026-04-14","last_verified_at":"2026-11-02T01:39:40Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":200},"description":"Our mission\nMoney sitting idle is money lost. We're fixing that.\nFounded in 2023 by Antoine and Paul-Adrien, Spiko gives businesses, non-profits, financial advisers, and fintechs access to institutional-grade cash management, via app or API. We are building the full infrastructure: issuing, operating, and distributing the products ourselves.\nToday, we serve thousands of organizations across Europe and process hundreds of millions of euros in flows every month.\nOur ambition: become the world's leading treasury management infrastructure in a market worth trillions.\nWe are backed by Index Ventures, the CEO of Revolut, the founder of Kyriba, and the CTO of Wise.\nSpiko runs on excellence, transparency, and straight talk.\nThe role: Customer Care Specialist\nAs a Customer Care Specialist at Spiko, you are the first point of contact for our clients - individuals, corporates, and institutional investors across Europe. You own the end-to-end client care experience and are accountable for key satisfaction metrics, including first response time, resolution rate, and customer satisfaction scores.\nEvery interaction, whether a simple question or a complex issue, is handled with speed, clarity, and care. You leverage AI extensively to deliver a best-in-class, scalable support experience.\nKey responsibilities\nCustomer Care\nRespond to and manage inbound support requests across channels, addressing queries from individual, corporate, and institutional investors across several European markets.\n\nResolve client issues efficiently while maintaining timely follow-up to build trust and long-term satisfaction.\n\nDesign, train, and continuously improve AI-powered support workflows to handle high-volume, low-complexity requests - freeing up your time for high-value client interactions.\n\nTriage and prioritize requests, ensuring critical issues are escalated and resolved promptly.\n\nCollaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).\n\nRely on automated health scores and triggers to flag at-risk or growth accounts at scale, minimizing manual review\n\nGather and synthesize client feedback to inform product roadmap decisions and service improvements\n\nDesign and execute scalable engagement strategies - automated check-ins, educational content, and in-app nudges - to drive adoption and satisfaction across our growing portfolio of 5,000+ clients without requiring individual touchpoints.\n\nProcess Improvement\nIdentify recurring pain points in the client experience and translate them into concrete improvement proposals\n\nWork closely with Product, Engineering, and Ops to prioritize and implement changes that reduce ticket volume and increase client autonomy\n\nBuild and refine internal playbooks and escalation procedures so the support function scales smoothly as the client base grows\n\nLeverage AI tools to automate first-line support, analyze ticket trends, and proactively surface answers to clients before they need to reach out\n\nWho we're looking for\nRequirements (must-haves)\n1 - 2 years in a support, or customer care role, ideally in a startup, fintech, or SaaS environment.\n\nExperience with support tools (Intercom, Zendesk, or similar) is a must.\n\nExcellent written and verbal communicator, comfortable handling multiple conversations simultaneously and able to explain complex topics simply and clearly\n\nComfortable supporting clients across multiple European jurisdictions.\n\nHighly empathetic and service-oriented. You take pride in turning a frustrated client into a happy one and see every interaction as an opportunity to strengthen the relationship\n\nProactive, reliable, and able to take ownership of the client experience while seeking feedback to improve quickly\n\nExcited about using AI to automate and scale support. Comfortable experimenting with new tools, building workflows, and iterating fast to improve efficiency\n\nFluent in French (native level) with excellent written skills, and professionally proficient in English\n\nNice to have\nAny additional European language is a strong plus.\n\nAI-powered support automation is a strong plus\n\nWhat we offer\nCompetitive package: Competitive salary + stock options\n\nHybrid work - Remote friendly (2 days per week & 1 full week per month)\n\nHealth insurance (Sidecare) - 100% covered by Spiko\n\nThe best tech for your job: latest-generation laptops and industry-leading software\n\nOffice: in central Paris\n\nMonthly budget to cover perks of your choice\n\nTransport: 50% of public transport pass covered or the Forfait Mobilités Durables (FMD)\n\nReferral bonus\n\nSocial life: regular after-work drinks and offsites twice a year\n\nOur hiring process\nScreening interview - 30 min with Thomas, Talent Acquisition\n\nHiring Manager interview - 30 min online with Pierre - Head of Operations\n\nBusiness case: to work on at home and present in person\n\nFinal interviews with the founders\n\nReference Check: we'll reach out to your references to gather further insights\n\nOffer\n\nIf something here doesn't match your résumé perfectly but you believe you'd thrive in this role, apply anyway. Tell us why.","description_format":"text","description_chars":5113,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work","Remote friendly","Stock options"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Asset Tokenization"],"lifecycle":[{"event":"open","at":"2026-10-30T23:14:06Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":200,"expected_fill_days":63,"reasons":["conf:4","ghost","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/spiko-customer-care-specialist","json_url":"https://alion.io/job/spiko-customer-care-specialist.json","meta":{"generated_at":"2026-11-02T02:22:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3524,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175858},"rest":"https://alion.io/mcp/rest/get_company?id=175858"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspiko-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspiko-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspiko-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spiko-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspiko-customer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3552429}},{"tool":"search_jobs","arguments":{"company":"spiko.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3552429},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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