{"id":335058,"url":"https://alion.io/job/spin-customer-support-specialist-pune-india","title":"Customer Support Specialist (Pune, India)","company":{"id":25727,"name":"Spin","domain":"spin.ai","url":"https://alion.io/company/spin-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-03T21:45:38Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-05T20:48:37Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"About the Role\nSpin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across the full breadth of what SpinOne protects: Google Workspace, Microsoft 365, Slack, Salesforce, and - following our acquisition of Revyz - Atlassian's Jira and Confluence.\nWe're especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue, write a clear KB article, and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product, and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day.\nYou'll be one of the most direct lines our customers have to Spin.AI. Strong candidates are methodical troubleshooters, clear writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.\nWhat You'll Do:\nProvide technical support to customers via email and chat\nResearch, diagnose, troubleshoot, and identify solutions to resolve customer issues spanning Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian (Jira, Confluence) environments\nFollow standard procedures for escalating unresolved issues to the appropriate internal teams\nProvide prompt, accurate feedback to customers and set realistic expectations on resolution\nEnsure proper recording and closure of all issues in the ticketing system\nPrepare accurate and timely reports on ticket volume, resolution time, and recurring issues\nDocument knowledge in the form of knowledge base tech notes and articles\nParticipate in improving the product FAQ and knowledge base, particularly as Revyz/Atlassian coverage matures\nWork closely with the engineering team on unresolved or recurring issues, and help translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem\nWhat We're Looking For:\nHands-on experience administering Jira and/or Jira Service Management - you understand permission schemes, workflows, automation rules, and how admins actually use the product day to day\nExperience with technical support, customer success, or a similar customer-facing role\nComfort with knowledge base tools, ticketing systems, and basic escalation workflows\nStrong written communication skills - you can explain a technical concept clearly to a frustrated user without over-simplifying it\nWillingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration alongside your existing Atlassian expertise\nSkilled at de-escalation - you can keep a tense conversation productive and focused on resolution\nCertifications That Strengthen Your Application:\nYou don't need to hold all - or any - of these to apply, but the following credentials map closely to the work and are a strong signal of fit:\nACP-120: Atlassian Certified Jira Administrator for Cloud - the closest match to this role; covers Jira Cloud configuration, permissions, workflows, and automation\nACP-620: Atlassian Certified Confluence Administrator for Cloud, or equivalent Confluence admin experience\nAtlassian Certified Organization Administrator (Cloud Organization Admin), for candidates who've worked at the org/Atlassian Access level\nNice to Have:\nPrior exposure to SaaS backup, recovery, or data protection concepts\nExperience supporting more than one of Google Workspace, Microsoft 365, Slack, or Salesforce in addition to Atlassian\nExperience writing technical documentation or how-to content\nBenefits:\nPTO\nPaid Holidays\nHealth Insurance\nDental Insurance\nVision Insurance\nEmployee Wellness Program\nGreat opportunity to work with amazing people\nWhy Spin.AI?\nInc. 5000 list for 2026!\nOverall Ranking: #3,309\nIndustry Ranking: #107\nMetro Ranking: #114\nState Ranking: #463\nForbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)\nWork in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2.\nCollaborative, transparent culture - your ideas and experiments matter.\nDirect impact: your work translates into real business growth and visibility.\nGrowth opportunities and performance-based rewards.","description_format":"text","description_chars":4313,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-05T17:41:48Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.67,"p_room":0.44,"age_days":62,"expected_fill_days":55,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/spin-customer-support-specialist-pune-india","json_url":"https://alion.io/job/spin-customer-support-specialist-pune-india.json","meta":{"generated_at":"2026-11-05T22:33:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":25727},"rest":"https://alion.io/mcp/rest/get_company?id=25727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspin-customer-support-specialist-pune-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspin-customer-support-specialist-pune-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspin-customer-support-specialist-pune-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spin-customer-support-specialist-pune-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspin-customer-support-specialist-pune-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":335058}},{"tool":"search_jobs","arguments":{"company":"spin.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":335058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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