{"id":2380500,"url":"https://alion.io/job/spineart-customer-service-representative","title":"Customer Service Representative","company":{"id":2407390,"name":"Spineart","domain":"spineart.com","url":"https://alion.io/company/spineart","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:15:10Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T04:23:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Mission:\nThe Customer Service Representative acts as the internal and external customers advocate.\nYou will support the day-to-day operations related to order management with the objective to ship all orders on time and in full.\nYour main duty is to maximize service level by exceeding customer expectations all the time.\nMain activities:\nRepresent company to external and internal customers and provide stellar customer service.\nProcess sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and allocation issues to maximize service level.\nEnsure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments.\nApprove return requests in coordination with Supply Planning and coordinate returns.\nManage shipping priorities and clarify customer orders for the shipping department.\nCommunicate weekly open orders and backorder reports to the field team and customers.\nCoordinate physical inventories at customer facilities with field staff: issue inventory listing and reconcile discrepancies.\nApprove allocation of stock in short supply in coordination with field staff and Demand & Supply Planning.\nIssue special price quotations and bids, coordinate pricing allowances, deductions and adjustments.\nReconcile forecasts with orders, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.\nConnect customers to appropriate Corporate support or field staff.\nBe the point of contact with customer and Sales to investigate and correct unpaid invoice with discrepancies and supporting Finance with documentation, and handling escalations and credit notes.\nYour profile:\nProficiency in German, English, French mandatory. Other languages a plus.\nMinimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred.\nSignificant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a plus.\nThis role entails the following skills:\nDedication to providing exceptional customer service and prioritizing needs of those seeking information from the company.\nExcellent oral, written and interpersonal communication skills.\nHighly effective at overcoming obstacles - tenacious and resilient.\nExceptional listening and analytical skills.\nAn excellent team player - highly effective in working with others but also capable of working independently as necessary.\nMaturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.\nAbility to multi-task and an attention to detail.\nMust be able to work in a fast paced, time-sensitive environment.\nAbility to prioritize tasks and meet deadlines independently.\nInterested ? Apply now.","description_format":"text","description_chars":2936,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-10-12T19:15:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/spineart-customer-service-representative","json_url":"https://alion.io/job/spineart-customer-service-representative.json","meta":{"generated_at":"2026-10-15T07:55:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2407390},"rest":"https://alion.io/mcp/rest/get_company?id=2407390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspineart-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspineart-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspineart-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spineart-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspineart-customer-service-representative"}]}