{"id":2501970,"url":"https://alion.io/job/spines-sales-support-specialist-2","title":"Sales Support Specialist","company":{"id":2977271,"name":"Spines","domain":"spines.com","url":"https://alion.io/company/spines-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":true},{"name":"PHP","optional":true},{"name":"Salesforce","optional":true},{"name":"WordPress","optional":true}],"status":"live","first_seen_at":"2026-08-19T13:46:44Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-19T19:57:13Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Description\nSpines: #1 Fastest-Growing Book Publishing Platform in the U.S.\nAt Spines, we're rebuilding publishing for a new era: powered by technology and built around the author.\nOur next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format and in multiple languages. The tools we're developing make a complex process simple, scalable, and author-first.\nOur mission is to make professional publishing possible for everyone, so no great story goes unheard.\nWe're growing a team of people who want to shape the future of publishing, driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.\nReady to build what comes next and rewrite the future for creators around the world? Apply now.\nJob Overview:\nWe are looking for a proactive, empathetic, and results-driven Sales Support Specialist to join our team. This role is ideal for someone who enjoys helping people while also feeling comfortable having payment conversations and guiding customers toward a positive outcome.\nSuccess in this position requires someone who is naturally persuasive without being pushy. You'll spend a significant portion of your day speaking with authors, understanding their situations, overcoming objections when appropriate, and helping them complete outstanding payments. While this is not a traditional sales role, many of the same skills apply: active listening, confidence on the phone, relationship building, and the ability to guide conversations toward a successful resolution.\nYou'll handle both outbound and incoming calls, follow up on payment commitments, and own a personal caseload of author accounts in active billing stages. Strong organizational skills are essential-you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability for every open case.\nKey Responsibilities:\nContact authors with outstanding payments via phone, email, and SMS, helping them complete their payments.\nBuild rapport with authors, understand their concerns, and confidently guide conversations toward payment resolutions.\nHandle objections professionally and help authors identify payment solutions that work for their circumstances.\nListen actively, understand each author's situation, and help find the best path to resolution.\nLog commitments and schedule follow-ups with precision-nothing falls through the cracks.\nManage a personal pipeline of open cases with full accountability.\nKeep payment records accurate and up to date.\nEscalate cases when needed and document all interactions clearly.\nRequirements\nExceptional organizational skills-this is non-negotiable. You'll juggle multiple accounts, dates, and follow-ups every day.\nAdvanced written and spoken English proficiency is required. Since this role demands strong English communication skills, CVs submitted in Spanish or any other language will not be considered.\nPrevious experience in sales, collections, account management, customer retention, or another customer-facing role where achieving outcomes through conversation was essential.\nComfortable and confident on the phone-you don't avoid difficult conversations and know how to keep discussions productive.\nStrong communication and persuasion skills, with the ability to build trust and confidently ask for commitment.\nStrong attention to detail regarding numbers and payment records.\nEmpathetic and patient communicator-our authors are creatives, not finance experts.\nSelf-driven and proactive-you follow up without being reminded.\nNice to have\nPrevious experience in sales, collections, accounts receivable, customer support, or a similar role.\nExperience working with payment plans, renewals, retention, or consultative sales.\nFamiliarity with Salesforce, Metorik, WordPress, and ClickUp.\nAbility to thrive in a fast-paced, ever-changing environment where priorities can shift quickly.\nBenefits\nRemote work with a flexible schedule.\nA friendly and collaborative international team.\nOpportunities for professional growth and training.\nThe chance to make a direct impact on customer satisfaction.\nBe part of a company that helps authors bring their stories to life.","description_format":"text","description_chars":4237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Books","Publishing"],"lifecycle":[{"event":"open","at":"2026-10-14T06:12:18Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.477,"p_room":0.28,"age_days":60,"expected_fill_days":27,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/spines-sales-support-specialist-2","json_url":"https://alion.io/job/spines-sales-support-specialist-2.json","meta":{"generated_at":"2026-10-19T23:03:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2977271},"rest":"https://alion.io/mcp/rest/get_company?id=2977271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspines-sales-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspines-sales-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspines-sales-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spines-sales-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspines-sales-support-specialist-2"}]}