{"id":700119,"url":"https://alion.io/job/spinnakersupport-vmware-senior-technical-support-engineer-nsx","title":"VMware Senior Technical Support Engineer (NSX)","company":{"id":684902,"name":"Spinnaker Support","domain":"spinnakersupport.com","url":"https://alion.io/company/spinnakersupport","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Spinnaker","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2025-11-07T18:42:41Z","employer_posted_date":"2026-02-11","last_verified_at":"2026-10-31T03:31:10Z","board_verified":true,"closed_at":null,"days_open":357,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":355},"description":"Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.\nWe have an immediate need for an experienced VMware L3 Support Engineer:\nOccasional after hours, weekends and holidays support for urgent customer issues.\nMust have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.\nAbility to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.\nWork as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.\nDrive customer satisfaction by tracking issues from start to closure, minimizing aging cases.\nProvide when requested root cause analysis for technical issues.\nAssist with creating and maintaining relevant knowledge articles.\nWork with other internal stakeholders as needed to enhance the overall customer experience.\nStrong analytical and problem-solving skills\nPromote best practise and new methodologies\nRole skill requirements:\nMinimum 5 years’ experience across VMware core technologies at a senior support level.\nExperience in handling critical customer situations.\nKnowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.\nUnderstanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design\nUnderstanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies\nUnderstanding of Edge Services: Load balancer configuration, NAT and VPN.\nKnowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).\nKnowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).\nKnowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.\nProficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.\nProficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design\nProficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.\nFamiliarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.\nCertifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus\nWe are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.\nUS - Pay Transparency\n$125,000—$135,000 USD\nFor California based applicants, see our CCPA policy here - Privacy Policy","description_format":"text","description_chars":4006,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-11T02:41:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.274,"p_room":0.28,"age_days":356,"expected_fill_days":38,"reasons":["seen:260","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/spinnakersupport-vmware-senior-technical-support-engineer-nsx","json_url":"https://alion.io/job/spinnakersupport-vmware-senior-technical-support-engineer-nsx.json","meta":{"generated_at":"2026-10-31T04:05:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684902},"rest":"https://alion.io/mcp/rest/get_company?id=684902"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspinnakersupport-vmware-senior-technical-support-engineer-nsx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspinnakersupport-vmware-senior-technical-support-engineer-nsx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspinnakersupport-vmware-senior-technical-support-engineer-nsx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spinnakersupport-vmware-senior-technical-support-engineer-nsx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspinnakersupport-vmware-senior-technical-support-engineer-nsx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":700119}},{"tool":"search_jobs","arguments":{"company":"spinnakersupport.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":700119},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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