{"id":3205646,"url":"https://alion.io/job/spintly-software-support-engineer","title":"Software Support Engineer","company":{"id":2123270,"name":"Spintly","domain":"spintly.com","url":"https://alion.io/company/spintly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-24T12:35:45Z","employer_posted_date":null,"last_verified_at":"2026-10-24T12:35:45Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Responsibilities: \nProvide technical support to customers via phone, email, and chat for hardware and software-related issues.\nDiagnose and troubleshoot technical problems using Spintly's internal diagnostic tools and support systems.\nExecute Python scripts and automation tools to assist in debugging, testing, and issue resolution.\nDevelop, maintain, and update technical documentation, including user manuals, troubleshooting guides, and FAQs.\nCollaborate with Product, Engineering, and Customer Success teams to resolve complex technical issues.\nGain in-depth knowledge of Spintly products and solutions to effectively support customers.\nMonitor, analyse, and resolve customer-reported issues within defined SLAs.\nConduct customer training sessions and provide technical guidance when required.\nTravel to customer locations for implementation support, training, and requirement gathering.\nStay updated with emerging technologies, product enhancements, and industry best practices.\n\nRequirements: \nDiploma, B. 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