{"id":4274391,"url":"https://alion.io/job/spirax-group-commercial-operations-manager","title":"Commercial Operations Manager","company":{"id":3011118,"name":"Spirax Group","domain":"spiraxgroup.com","url":"https://alion.io/company/spiraxgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":80,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redruth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T18:38:38Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:38:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Operational Performance and Robustness Develop and deliver the EMEA Commercial Operations strategy, translating, complementing and adding to the Head of Customer Experience’s direction into priorities and standards. Own operational KPIs, using insight to improve customer service, order-book health, sales support and delivery risk. Maintain accurate customer pricing and commercial data.\nLead critical customer escalations and recovery plans. Manage the Commercial Operations budget and cost base, delivering efficiency targets and recommending workforce, capability and investment priorities. Continuous Improvement and Digital Enablement Embed standardised ways of working and a culture of continuous improvement - in alignment across EMEA.\nImprove data quality and processes to enable AI, automation and digital solutions. Combine digital tools with our people’s expertise and judgement to create high-value customer interactions. Stakeholder Collaboration Build strong partnerships with colleagues in the Americas and APAC, and with key functional teams across Sales, Supply, Finance, Strategic Initiatives, IS and Global Process, developing a clear understanding of their priorities, processes and KPIs.\nAlign Commercial Operations with partner teams to resolve cross-functional issues and improve the end-to-end customer experience. Leadership Capability Use clear storytelling to engage colleagues with change and the Commercial Operations vision. Lead through others, driving consistent performance across diverse teams and cultures.\nSet clear expectations, address underperformance and turn colleague feedback into visible action.","description_format":"text","description_chars":1640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Bioprocessing","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-11-13T18:38:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T20:17:23Z"},"pay":null,"html_url":"https://alion.io/job/spirax-group-commercial-operations-manager","json_url":"https://alion.io/job/spirax-group-commercial-operations-manager.json","meta":{"generated_at":"2026-11-13T20:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3011118},"rest":"https://alion.io/mcp/rest/get_company?id=3011118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspirax-group-commercial-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspirax-group-commercial-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspirax-group-commercial-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spirax-group-commercial-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspirax-group-commercial-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4274391}},{"tool":"search_jobs","arguments":{"company":"spiraxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4274391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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