Supervisor, Ace Liquor Innisfail

Job Title

Job Description

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting-edge product development, and cost-effective manufacturing.

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

Provide supports to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills

• Customer service driven, friendly, willing to talk to all customers

• Promote a work culture that makes your store an inviting place to work

• Be a role model who supports and inspires fellow team members

• Delegate tasks to team members and set priorities in partnership with management

• Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information

• Provide guidance to team members while supporting management initiatives

Customer Offering

• Deliver exemplary customer service

• Greet customers when they enter the store and take customer to product when required

• Generate sales by educating, advising, and suggesting products to every customer

• Maintain a high level of service and product knowledge

• Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints

• Accountable for product rollouts and product launches in partnership with management

• Understand and utilize local market tends in partnership with management

• Evaluate programs and promotions for effectiveness and offer recommendations to management

• Assist customer from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point-of-Sale (POS) device, including payment

• Understand the POS system and all transactions that may arise

• Ensure all cash handling policies & procedures are adhered to

• Ensure all opening & closing procedures are done correctly

• Complete end of day till reports

• Ensure safe is locked at all times and deposits are secured

Day to Day Operations

• Meet or exceed department financial targets through partnership with management

• Ensure department follows merchandising and pricing guidelines

• Assist in all operational duties in partnership with management

• Ensure store is presentable and relay any maintenance issues to management

• Manage communication (mail, email, voicemail) in absence of management

• Manage ordering and receiving in partnership with management

• Actively aim to increase and share product knowledge

• Maintain inventory levels in partnership with management

• Attend OHS and LP meetings and training sessions

• Stock shelves and cooler with product

• Set daily tasks for the store in absence of management

• Review flyers, upcoming events, and promotions; execute appropriately

• Participate in routine store maintenance and cleaning

Regulatory Adherence

• Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to

• Maintain First-Aid, LP and OHS Training

• Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right

• Ensure AGLC/BC LRS and other government guidelines are met

• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum, 1-year experience in retail environment

• Minimum, 1-year supervisory experience (preferred)

Education

• High School Diploma or equivalent

• ProServe/Serving It Right Certification

• First-Aid Certificate is considered an asset

• Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Why Work With Us?

At Ace Liquor we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply!

As a valued member of the SNDL team, you will enjoy:

• Competitive total compensation and incentives
• A top-notch extended benefits package including medical, vision and dental
• An entrepreneurial and innovative environment that fosters growth and continuous learning

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities

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