{"id":1171539,"url":"https://alion.io/job/splend-collections-officer","title":"Collections Officer","company":{"id":183817,"name":"Splend","domain":"splend.com","url":"https://alion.io/company/splend-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":425},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T16:16:58Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-12T10:53:19Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"You'll be excited to work in this role if...\nYou want to have a direct impact on keeping Splend’s fleet safe, compliant, and on the road nationally. \nYou enjoy working closely with suppliers and internal teams to solve problems, improve efficiency and make real operational decisions every day.\nYou’re interested in joining a collaborative fleet team where you can build strong industry knowledge. \nAbout the role\nThe Collections Officer at Splend plays a critical role in ensuring we maintain a healthy cash flow by contacting customers to recover overdue payments. We use communication and negotiation skills to resolve outstanding debts while maintaining positive relationships with clients.\nThis role is one of our busiest and no two days will be the same, when dealing with our wide range of customers. If you love the fast paced nature of collections and working with customers to resolve outstanding payments we would love to hear from you!\nResponsibilities:\nEnsure incoming payments are accurately tracked and processed. Monitoring customer accounts, ensuring timely invoicing, and collecting payments. \nOversee and handle customer accounts that are past due or in default and prioritise collections efforts. \nTrack overdue accounts and identify patterns of potential risks. Send payment reminders, email follow-ups and make calls to resolve outstanding balances.\nMatch and post incoming payments to the correct invoice. Ensure deposits are made accurately and ensuring ledger entries are up to date.\nReconcile in house system with general ledger accounts to ensure entries match financial records. Address discrepancies in billing or payments by collaborating with internal teams \nRecovering overdue payments. Negotiating repayment solutions and ensure all recovery efforts comply with FCA regulations and ethical debt collections practices. \nAnalyse overdue accounts to identify the cause of non-payment and prioritize recovery efforts. Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies. \nEnsure all collections efforts adhere to applicable laws such as the Fair Debt Collections Practices Act (FDCPA), the financial Conduct Authority (FCA) or other local regulations. \nServe as the primary point of contact for debtors to address concerns and provide guidance during negotiations \nWhat you'll Bring:\nKnowledge of financial systems and regulations \nExperience working in an automotive background\nCapability in MS Office suite of products, specifically Microsoft Excel \nExcellent numerical, written and communications skills \nCan quickly and effectively solve customer problems\nPresents a cheerful, positive manner with customers\nDevelop better, faster, or less expensive ways to do things\nWorks collaboratively with others to produce innovative solutions\nStrong Administration skills","description_format":"text","description_chars":2847,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-24T07:56:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.9,"age_days":19,"expected_fill_days":38,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/splend-collections-officer","json_url":"https://alion.io/job/splend-collections-officer.json","meta":{"generated_at":"2026-10-12T11:04:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183817},"rest":"https://alion.io/mcp/rest/get_company?id=183817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsplend-collections-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsplend-collections-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsplend-collections-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/splend-collections-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsplend-collections-officer"}]}