{"id":2057632,"url":"https://alion.io/job/splend-customer-service-representative-zero-hours-contract","title":"Customer Service Representative (Zero-Hours Contract)","company":{"id":183817,"name":"Splend","domain":"splend.com","url":"https://alion.io/company/splend-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T08:53:10Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T17:47:00Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the role\nAs our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.\nThis is a zero-hours contract role with shifts available between 7am and 9pm (Monday - Friday) & Weekends (Saturday - Sunday), offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment\nWhat you'll be doing\nWorking to manage customer interaction queries, issues, questions and complaints. \nEnsuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction. \nContacting customers proactively and reactively to help manage their vehicle servicing times prior to due date. \nBuilding sustainable relationships and engaging customers by going the extra mile.\nWorking to meet personal and team qualitative and quantitative targets.\nFollow all compliance measures and provide accurate response both verbally and written. \nKeep accurate record keeping in CRM (Zoho) \nCollaborate with relevant departments to provide a positive solution to the customer. \nBe a team player and add value to the Splend, daily. \nComfortable to work a zero hours contract.\n Must be able to work weekends and bank holidays as required. \nWhat you'll bring\nMinimum 1+ years’ experience in a customer service position\nBe a natural problem solver \nHave superb communication skills both written and verbal\nBe tech savvy and quick pick-up new systems with ease\nPresent a cheerful, positive manner and show a willingness to help our customers\nStrong customer service focus and commitment to excellence\nEffective time management and organisation skills\nExperience using Zoho (preferable)","description_format":"text","description_chars":2065,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-08T00:33:07Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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