{"id":1746462,"url":"https://alion.io/job/spokane-neighborhood-action-partners-peer-support-coordinator","title":"Peer Support Coordinator","company":{"id":2122061,"name":"Spokane Neighborhood Action Partners","domain":"snapwa.org","url":"https://alion.io/company/snapwa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":26,"currency":"AUD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T06:15:47Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-05T22:00:10Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Peer Support Coordinator\nOpen Until Filled\nStarting Salary: $23.68-$26.43 per hour, DOE\nFull Salary Range: $23.68-$36.95 per hour\nBenefits include: Medical, dental, life insurance, long-term disability, paid time off, and 403(b) retirement benefits.\nHelp People Turn Goals Into Action\nSNAP is seeking a compassionate, resourceful, and relationship-driven Peer Support Coordinator to help individuals identify their goals, build self-sufficiency, and improve their overall well-being.\nThis position is about more than connecting people to services. It is about meeting individuals where they are, listening to what matters most to them, helping them see what is possible, and working alongside them as they take meaningful steps toward greater stability and independence.\nUsing a strength-based, person-centered approach, the Peer Support Coordinator helps clients create individualized action plans and connects them with resources that may support housing stability, financial wellness, employment, transportation, energy assistance, home repair, health and wellness, and other essential needs.\nIf you are someone who builds trust easily, understands the importance of dignity and respect, enjoys helping people navigate complicated systems, and believes that people are capable of creating positive change in their lives, we want to hear from you.\nWhat You’ll Do\nIn this role, you will:\nBuild trusting, supportive relationships with clients and their families through empathy, active listening, and peer support principles.\nHelp individuals identify and prioritize personal, financial, housing, employment, health, and wellness goals.\nWork with clients to develop individualized action plans with realistic, measurable steps and achievable outcomes.\nProvide ongoing case management and encouragement as clients work toward their goals.\nManage an assigned caseload and maintain consistent follow-up from initial contact through case closure.\nMeet with clients by phone, in their homes, and at other community locations when appropriate.\nHelp clients navigate SNAP programs, eligibility requirements, intake processes, and available services.\nConnect clients with community resources that meet their individual and family needs.\nProvide referrals to community agencies and service providers as appropriate.\nServe as an advocate and liaison between clients, families, agencies, medical providers, behavioral health providers, and other community partners.\nAssist clients with applications for programs and benefits such as food assistance, SSI, TANF, GAU, housing programs, and other available resources.\nMaintain accurate and timely client records, service notes, care-management information, and outcome tracking in agency databases.\nProtect client confidentiality, dignity, and privacy at all times.\nTransportation & Client Assistance\nThe Peer Support Coordinator may also assist clients with transportation needs. Responsibilities include:\nSafely transporting clients to and from appointments using SNAP-owned vehicles.\nCompleting required pre-trip vehicle safety inspections.\nAssisting clients to and from the door and in and out of the vehicle when needed.\nOperating wheelchair ramps and securement devices appropriately.\nAccurately recording mileage and required transportation documentation.\nEmployees are not permitted to transport clients in personal vehicles.\nCollaboration & Community Connection\nYou will work closely with coworkers, volunteers, community organizations, medical and behavioral health providers, and other service partners to help ensure clients receive coordinated and comprehensive support.\nYou will also:\nMaintain current knowledge of SNAP programs and community resources.\nAttend regular staff meetings and other meetings as requested.\nParticipate in quarterly trainings related to health-specific topics.\nContribute to a positive, respectful, inclusive, and productive workplace.\nProvide excellent customer service and help strengthen SNAP’s agency-wide customer service culture.\nServe as an ambassador of SNAP’s mission and values.\nComplete assigned projects and related responsibilities as organizational and client needs evolve.\nWho Will Thrive in This Role?\nThis position may be a great fit for someone who:\nGenuinely enjoys helping people identify their strengths and achieve their goals.\nCommunicates with empathy, patience, professionalism, and respect.\nIs comfortable working with individuals experiencing a variety of life circumstances and barriers.\nCan balance compassion with accountability and clear boundaries.\nIs organized and able to manage multiple clients, appointments, deadlines, and documentation requirements.\nEnjoys collaborating with community partners and helping people navigate complex systems.\nTakes initiative, follows through, and looks for productive ways to contribute.\nUnderstands the importance of confidentiality and protecting client dignity.\nWhy SNAP?\nAt SNAP, our work is centered around helping people build greater stability, opportunity, and self-sufficiency. The Peer Support Coordinator has the opportunity to make a direct impact by helping individuals move from identifying a need to building a plan - and from building a plan to achieving meaningful progress.\nIf you are looking for work that combines relationship-building, advocacy, community connection, problem-solving, and purpose, we encourage you to apply.\nThis position is open until filled.\nQualifications\nRequirements:\nEducation and Experience\nRequired: HS/GED and at least two years of experience related to Peer Support, coaching, mentoring, case management, customer service or human services support, transportation services or related work. Must have clean driving record and a valid driver’s license. Must be able to pass Department of Transportation drug testing and secure DOT Medical Clearance. Must be age 21 or over.\nPreferred: Strong preference for lived or professional experience related to low-income, underserved populations, with varied health economic and educational circumstances. Bi-lingual speaker. An AA Degree in a related field and one year of experience in fields related including Peer Support and client transportation or some combination of education and experience totaling two years. CPR Certification preferred. \nKnowledge, Skills, and Abilities\nAbility to empathize with and advocate for low-income households, and to maintain confidentiality with personal information\nMust have the ability to drive in inclement weather\nMust possess strong professional boundaries\nMust have a strong sense of safety and adhere to safety protocols\nStrong communication, interpersonal and customer service skills with a diverse population\nComputer proficiency with MS Office required, with aptitude and ability to learn related technical skills\nAbility to follow directions and work effectively in an open, fast-paced, high-stress setting with frequent interruptions\nGood planning, organization and critical thinking skills, including ability to prioritize and communicate questions and concerns\nAbility to work independently, using initiative and ethical judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner\nTraining and Certifications\nSecurement device training within 30 days of hire\nPASS training within 30 days\nCPR/First Aid Certification within 60 days of hire\nTrained Community Health Worker within six months of hire\nPeer Support Counselor Certification within six months of hire\nWork Environment/Physical Activities:\nWork is conducted in vehicles and client homes Work requires ability to walk clients to and from vehicle. Some lifting may be required. May deal with difficult people, sometimes in crisis situations. This position requires local travel within Spokane County. Local travel will be approximately 25% of the position duties.\nThe statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.","description_format":"text","description_chars":8211,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T06:15:47Z"},{"event":"close","at":"2026-10-06T13:56:08Z"},{"event":"reopen","at":"2026-10-06T17:44:24Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.674,"p_room":0.55,"age_days":32,"expected_fill_days":28,"reasons":["conf:17","win:tail","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/spokane-neighborhood-action-partners-peer-support-coordinator","json_url":"https://alion.io/job/spokane-neighborhood-action-partners-peer-support-coordinator.json","meta":{"generated_at":"2026-11-05T22:54:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2122061},"rest":"https://alion.io/mcp/rest/get_company?id=2122061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fspokane-neighborhood-action-partners-peer-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fspokane-neighborhood-action-partners-peer-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fspokane-neighborhood-action-partners-peer-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/spokane-neighborhood-action-partners-peer-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fspokane-neighborhood-action-partners-peer-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1746462}},{"tool":"search_jobs","arguments":{"company":"snapwa.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1746462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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