Support Technician

Sportable is a sports data company that makes hardware and sells data. We are an innovative, forward thinking tech start-up that is revolutionising how we view, understand, and interact with live sport today. With rugby being our beachhead market, we are working with top teams and manufacturers, developing state of the art hardware and wearable devices that enable sport specific data to be collated in real time. Our expert team of sport scientists, engineers and software developers are working alongside some of the biggest names in broadcasting to bring this innovative technology to the masses and cultivate fan engagement.

Roles Description

Sportable’sclient delivery demand has increased significantly over the past few yearsand requires a dedicated Technical Operations Support team to help ensure the timelyand quality delivery of Sportable’sservices through remote support. Technical Operations Support team will play a critical role in ensuring the smooth functioning of Sportable'stechnical infrastructure and operations.

The Technical Operations Support team is responsible for ensuring that Sportable’sservices, such as matchday and training session ball tracking and analytics,working as it shouldand will be skilled up to have the neededknowledge of our products, IT and networkingsystems, and backend softwareto enable the teamto solve issues arising during client delivery activities.

The role will be responsible for remote supporting multiple sports and games around the world in different time zones.

The team will also be responsible to give feedback to the Product Development Teatoensure continues improvement regardingthe usability of the product and the customer’s experience.

Salary Range/ Working Patten

ZAR 545,000annualsalary - 12hrs shifts(Nights, Weekend + PH inc)

Responsibilities

• Providing 1stline IT support and troubleshooting of all the Sportable systemsand products.

• Raising and assigning incidents when systems, devices or product issues are identified.

• Maintainingthe knowledge base, with the help of subject matter experts(SME), including the following domains:

• IT and Networking

• Product

• Engineering (backend and hardware)

• Content Delivery

• Field Operations

• Providing pre/post-match day remote support for field operations team.

• Coordinate with the technical SME teams to drive product and system continuous improvements.

• Following policies and procedures for technical operationsto maintain consistency of service.

• Monitoring and maintaining technical systems to ensure optimal performance.

• Managing the deployment and maintenance of technical equipment and software.

• Interfacing with other departments to ensure technical operationsis aware of all deliverables.

• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.

Required Skills and Technology Experience

• Minimum 1 yearexperience in similar technical operations or IT support role.

• Excellent time management.

• Problem solver.

• Attention to detail.

• Stakeholder Management Skills.

• Understanding of the Incident Management process.

• Ability to act as the first point of triage and escalation for all incidents.

• Understanding of networking (ethernet, fibre, DHCP, Firewalls, Switches, Routers, Wireless links, VLANs)

• Basic Network debugging (ping, traceroute, Wireshark)

• Understanding or experience with cloud tooling.

• Experience supporting desktops/laptops, and network attached devices.

• Experience working in a team-oriented, collaborative environment.

Desirable Traits

• Data Analysis.

• Wiliness to learn new skills.

• Basic scripting skills (batch / python / bash)

• Knowledge of Linux operating systems.

Reporting directly to

• TechOps Lead

Working Closely With

• Client Delivery

• ProductTeam

• Hardware& Firmware Teams

• EngineeringTeams

Perks

• Generous annual leave - 21days holiday excludingbank holidays

• Pension Salary Sacrifice- 3% employer pension contribution

• Opportunity for global collaboration

Diversity Statement

Sportableis a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds.